Hi, I have had emails and a text about upcoming digital phone switchover, but like many others have found it impossible to contact VM. No email/web form, No specific option on 150 and eventually get told too busy try again later.I do not have home h...
After many years of working ok my answerphone on the home land line has stopped cutting in, so no one can leave any messages. The phone is ringing and working fine apart from that. Tried calling 150 but didn't seem to get anywhere.
Hi , third time trying to talk to you, can you please give some advise about caller id not working. It’s worked fine until my transition to your fibre network. When my caller gets an international dial tone my caller id shows withheld on my handset. ...
Hi, there was a fault reported yesterday. We still have our home landline not working, just says busy when you try to ring & not able to dial out either. I have unplugged all phone & reset hub as well. Power is on, on all the plug in phones.Thanks
I'm still using a superhub 2, which isn't compatible for the new digital phone adapter. I've been trying all week to get through to arrange an engineer visit without success. The cut off date is tomorrow. Is ther anyway to contact virgin without wait...
Phone unable to call in/out ie 1471/150 etcGone to neighbours rang 0345 454 1111to be told i need to be near phone number reporting10 minutes testto be told ring again in 10 minsAnother 10 minutes of tests to be put thru to support10 more minutes goe...
My landline stopped working over a week ago, it was due to be switched over to my hub at the end of Nov 2023 & I had an email stating that they will post an adaptor through my door with instructions on how to connect it to the hub, but I haven't rece...
Hi I tried calling 150 to get answers but no suitable options and then went round in circles, including being given a link for live chat which then replied 'sorry we're not using this service' !! I've been contacted about the digital landline changeo...
Hi, I started a conversation last night on here and got as far as answering security’s questions and then nothing else. I have had my land line changed to your new fibre network and ever since my caller id works intermittently. When my family ring th...
Hi, have a problem with the switch over as my router is upstairs and my incoming phone line is downstairs. I contacted C/S and told them this and they made an appointment for an engineers visit on 04/12/2023. I asked that my landline left connected u...
