Home Phone
Help with your Virgin Phone line
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Landline phone not working after change over to fibre

My landline phone is a Gigaset E560AAfter connecting my landline phone  via a RG 11 cable to my Virgin hub, I rebooted it. The phone icon on the modem came up green during the reswitch on. However I have no dial tone and cannot make or receive calls....

False call to 999

Hi On the 22/11/23 at around 7pm I had the police show up at my house (I was out and my wife was at work ) I spoke to them on the ring door bell and they said they had received a 999 call from my address and it was just silent and they had blue light...

Matt45 by Joining in
  • 274 Views
  • 4 replies
  • 0 kudos

Resolved! Home phone - careline and charges

Had a new package installed and my careline went off at 4.15 am  i tried to cancel to no avail. When they answered they said they would turn it off 5 mins later it did it again.  Now my virgin media bill has come and i have been charged for the calls...

Jacqui8 by Tuning in
  • 318 Views
  • 3 replies
  • 0 kudos

Cannot make calls - line in use error

Yesterday we received a rare incoming call... the landline rang but wouldn't let us answer it - the call went to answerphone (and they thankfully called our mobiles). We've investigated and...- Incoming phone calls to the landline ring, but we cannot...

Sabretiggr by On our wavelength
  • 258 Views
  • 4 replies
  • 0 kudos

Landline calls to Switzerland

When I call Switzerland from the landline, I sometimes get a recorded message, in German, saying 'The person you're calling does not want to be disturbed.' It's very frustrating, as I know the person hasn't activated this message. It often takes hour...

Over 4 hours just to ask to fix my landline

I have and still am wasting my life trying to talk to Virgin. I spent over 3 and a half hours today trying just to get them to fix my phone and after 3 and a half hours they ask me if the date for the repair is ok and I say yes. Half an hour later a ...

Whyhere by Joining in
  • 534 Views
  • 10 replies
  • 0 kudos

Resolved! Will Vonage telephone adapter work on hub 5x

I have a hub 5x but unable to get a landline from VM as it is not an option when I ordered broadband, it says in the settings it is disabled, if I subscribe to Vonage & get the adapter will it work, anyone know, what will happen when BT stop using co...

Landline stopped registering incoming calls

Hi,Can someone please check my phoneline etc.? My landline has stopped registering incoming calls. If I make a call to my landline, I get the ring tone on the phone I am using and if I pick up my home phone, I then have a connection. But, there is no...

keeop by On our wavelength
  • 438 Views
  • 7 replies
  • 0 kudos

Resolved! Hello, I need to book a technician visit.

I need a technician to connect a new fibre phone adaptor to my landline. The router is upstairs and the phone downstairs. Can someone advise as I cannot find anything on the website or by dealing 150