Firstly, this isn't a call for assistance. This is a message to record what fault I had and how I resolved it in case someone else in future has the same issue. This is also a message to the telephone operators in the Virgin Media call centre.On Sund...
My home phone stopped receiving calls so I rang Virgin and spoke (with great difficulty) to a lady who said there'd been a switchover, which I had no idea about and hadn't been told about. She said I would be sent an adaptor to connect the phone to ...
There is nowhere to report this issue and I have had this problem before after prolonged heavy rain. I have done the usual checks and I am paying a high price for a service that isn't fully working. I am an unhappy customer and this could be the last...
Hi, have just connected to Virgin media and I have an active Virgin media telephone line number. When placing my order for Virgin media I declared I wanted to port my BT line over to Virgin media. Checking with my previous broadband provider they hav...
Please help. I have no working telephones and they seem to have been down since last night. Had just assumed that the few people I had tried to contact were 'engaged' but no I have a fault on my line. As a priority customer I have gone into panic ...
Hub 3 telephone sign flashing red. automatic reset done by virgin, still flashing. Unable to receive or make phone calls.
Is there any update on this issue FO11319624 the estimated fix time has changed from 5pm to now 9pm?
Landline uses the rear phone socket on the SHUB3, which currently has red blinking light on itWhen you log into the shub itself, telephony status is red (error)Restarted the shub, did a diagnostic, checked the handsetsThen did a full reset on the shu...
Can someone from VM explain why my landline has suddenly stopped working and I now have 'Telephony Disabled' showing on my SH5?Not only have you messed up the 2.5Gb port on it so I no longer get the advertised speeds, you've now stopped my landline w...
I recently upgraded with virgin but this disconnected my phone line and I have contacted them numerous times to see if I can get my old landline back but have still not had an answer.Is it possible to have an old land line number reactivated?Many tha...
