Michael is a star
A big thank you to Michael who visited us today. House phone not receiving calls and crackling. Now working.Michael is arranging for us to have our phone system updated. 5 star service.
Home Phone
Help with your Virgin Phone line
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Forum Posts
Phone line always engaged?
This evening I have gone to use my landline and whenever I dial out to a landline it rings and as soon as the other person answers it goes to an engaged tone! When I phone a mobile it just has an engaged tone as soon as it starts to ring! I am connec...
Re: Go ex-directory & remove number from BT phonebook
Hi Daniel, I’d like to have my ex directory too, could you please assist ?
PSTN fault results in migration to VoIP
My parents raised a PSTN fault on their line a few days ago (both are in their 80s and I would class as 'vulnerable'). Their DECT phone displayed a "line fault" and the number ringing engaged.Today, the engineer arrived and have converted them (witho...
H
Since being supplied with a new hub 3 following an account user update (change of account holder within the household) my landline is not working and telephony is disabled when I log into my hub. I cannot get through to you and desperately need the l...
Landline silent and says line in use sometime after ending a call.
I tried to make a call on my Virgin landline today, but when I picked up one of the handsets there was no dial tone the line was completely silent. A message came on the handset to say there was a call in progress, all of the other handsets were in t...
Port landline from BT to Virgin Media
I have the same problem. One of the Virgin agents tried to make the change for me, but kept getting error messages. I contacted BT who said that Virgin would need to make the change, and could see no reason why their (several) attempts had failed. Ca...
No landline service at all.
For the past two days at least i haven't been able to receive or make any calls via the landline. It was definitely ok on 29/04/24, because that's the last call received. There has been no change in the phones or anything that might've knocked the ...
Landline seems to be dead
My wife is away from home at the moment so she tried to call me on the landline. Apparently, it's dead. So I attempted to make outgoing calls. Also dead. Our outgoing calls don't go via the hub, but via the old fashioned wired connection boxes. (Ours...
No dial tone for the past few days - "Check line cord" message on the phone display.
Not sure if I have been switched over to VoIP or not, but my phone is connected to the wall socket (DECT base unit), and all handsets have no dial tone. Am I supposed to have received and adapter to plug the phone into the Hub?. Hub is in Modem mode ...
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