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Help with your Virgin Phone line
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Landline Migration - No adaptor

Back in January 2023, Virgin advised my mother's home phone line would be migrated from the existing connection to being connected via the internet hub. At the time we had an old router, the email advised this would need upgrading to enable the migra...

engmart by Tuning in
  • 29 replies
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VAT Invoice

Hi I need to have vat invoices for my past bills and bills going forward how can I get these please. Thank you 

Resolved! Landline no dial tone

Hello,I've had no dial tone on my VM landline for over a month and only just got around to doing something about it. I've tried different phones which still give me no dial tone and also tried my phone's at another property which are working fine so ...

Fibre phone service

If we are getting phone connection through fibre broadband that we pay for already. We should not get charged for phone line rental which would bring our bills down

Resolved! Connecting landline to router

Hello, I need help please.I  just upgraded to anytime calls and received the new hub5 router. Internet installed and all working fine. I’ve never used a landline in this house and do not have a phone socket on the wall anywhere in the house.the instr...

AjayTom by Joining in
  • 10 replies
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Hi I  was sent a letter in February about the new fibre phone adapter which I should receive through the post. I have not received the adapter. Please could you send one.  Kind Regards Mrs Anne Gough

Gough12 by Joining in
  • 1 replies
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porting number

I got the same problem when I sign up to virgin on the 03/02/23 I requested my phone be transferred from sky to virgin they said it will take 5 to 10days my number was active till the 20/02/23 that was 17 days to do it and they failed to do it they m...

Willeebe by Joining in
  • 2 replies
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