Back in January 2023, Virgin advised my mother's home phone line would be migrated from the existing connection to being connected via the internet hub. At the time we had an old router, the email advised this would need upgrading to enable the migra...
My landline phone plugged into the new VM hub still cannot receive incoming calls It is pugged in correctly and Despite making numerous calls to VM call centre and raising the complaint procedure I am still at zero This has been going on since the 16...
HiI have received the new fibre phone adapter but when will the switchover take place? I am in DY10, Kidderminster. I did receive a letter a month or two ago about this but I cannot remember whether a date for the switchover was mentioned.The is a pr...
Hi I need to have vat invoices for my past bills and bills going forward how can I get these please. Thank you
Hello,I've had no dial tone on my VM landline for over a month and only just got around to doing something about it. I've tried different phones which still give me no dial tone and also tried my phone's at another property which are working fine so ...
If we are getting phone connection through fibre broadband that we pay for already. We should not get charged for phone line rental which would bring our bills down
My hub is on the opposite side of the room to my phone, what should I do?
Hello, I need help please.I just upgraded to anytime calls and received the new hub5 router. Internet installed and all working fine. I’ve never used a landline in this house and do not have a phone socket on the wall anywhere in the house.the instr...
Hi I was sent a letter in February about the new fibre phone adapter which I should receive through the post. I have not received the adapter. Please could you send one. Kind Regards Mrs Anne Gough
I got the same problem when I sign up to virgin on the 03/02/23 I requested my phone be transferred from sky to virgin they said it will take 5 to 10days my number was active till the 20/02/23 that was 17 days to do it and they failed to do it they m...
