What's the actual way to register for total loss of service either broadband or telephone? The status in my all reports problems, but there isn't a register button just a button to a FAQ page which doesn't exactly say either how to register for autom...
Yesterday the Virgin Phone service went live. In addition to the existing fibre internet service already active. i called yesterday to port the telephone number belonging to the existing BT landline to be ported across. The existing BT landline is st...
Hi how do you get to actually talk to someone at virgin media have tried multiple numbers but there is only ever one option and that is how to pay the bill after which you get cut off our landline has been out of action since it went digital now run...
Morning. My 86yr old mum has a landline which is not working. We rang virgin last night who said nearest appointment would be Monday. I woke up this morning to a message saying an engineer would be going. I had to cancel as I couldn’t get to her hous...
Virgin account under my name, at my old property had a landline number . Contract coming to an end, informed Virgin that i will be moving out of the property & queried best way to transfer account into my sisters name as it was imperative the landlin...
HI,Is there any support person who can help with a landline transfer?The customer services people on the phone have no clue how to resolve my issue. thanksJL
We are having an issue when having made or received a call. The person on the other end of the line cannot hear us at all.I have checked and rebooted hub. Checked and reseated all cables, plugged a standard phone into the hub directly with a known wo...
Firstly, this isn't a call for assistance. This is a message to record what fault I had and how I resolved it in case someone else in future has the same issue. This is also a message to the telephone operators in the Virgin Media call centre.On Sund...
My home phone stopped receiving calls so I rang Virgin and spoke (with great difficulty) to a lady who said there'd been a switchover, which I had no idea about and hadn't been told about. She said I would be sent an adaptor to connect the phone to ...
There is nowhere to report this issue and I have had this problem before after prolonged heavy rain. I have done the usual checks and I am paying a high price for a service that isn't fully working. I am an unhappy customer and this could be the last...
