Hi. My elderly parents' landline isn't working, completely dead. They don't have a hub installed with broadband or Internet. They just have a virgin tv box and landline. Can anyone please help with details of who I should contact. Thanks
Can someone at Virgin contact me to enable ex directory on my landline please
HiPoint 1: I wfh you delayed my installation by 12 days and don't acknowledge the auto compensation. Raised 2 complaints no response. Point 2 :Since my installation I have been getting this crackling sound in my land-line. Please assist with a resolu...
The chat seems to be down today.I have a package of 500 Mbit cable broadband, and Weekend Chatter landline. Total cost £60 per month but with £11 discount until 17 November 2025 so I'm paying £49.We only kept the landline for my wife's mother to ring...
Hi I'd like to port my BT number to my Virgin line. This appears to require a request on here, so if you could reply please...
Various issues ranging from VM losing phone number on transfer despite sign up assurances to contrary to late set up with no compensation, to awful customer service with staff not phoning back, system not registering original complaint and then Custo...
Around Christmas I received various emails telling me I should contact VM to get a new modem and a digital telephone switch over date. Although the modem has now arrived, there has been no comms about the telephone switchover and my SuperHub 4 simply...
Hi, I have my number permanently withheld. On my bill it states exactly this 'Perm Call Num Suppress' as an add on. I have made a couple of calls to a tradesman and to family where they have said my number has shown. I called virgin and they said tha...
Hello, I made my first request over the phone to port our old landline number from Sky 2 1/2 weeks ago (which I made also when I ordered my VM package). After a firm deadline of 6/6 then 10/6 they both passed and still the old number was 'invalid'. I...
My mother recently planned to switch from Sky to Virgin to save on costs. However, after encountering a few red flags with Virgin, including them not sending the request to Sky to port the landline across (which I had to call them three times about u...
