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Help with your Virgin Phone line
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landine and hub not connecting

Hi I'm having problems with my landine and hub not connecting. The phone socket on wall doesn't work and only connects to virgin media. I haven't received a letter to say when the switch over in my area is but I rang VM who has since set new hub and ...

Landline not working in or out for the last week

Hi,I am unable to dial out on my landline as all I get is the engaged tone, phoning my landline from my mobile when the phone is connected leads to an engaged tone also.I have tried unplugging & reconnecting my landline which is connected to a plug w...

Landline phone can’t accept incoming calls

Have recently joined Virgin with landline phone via voip. Can make calls out but no incoming calls. According to earlier posts, this problem has been going on for several years. How can it be resolved? p

gurli by Joining in
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Home phone

Received new adapter for telephone switchover,  would be good but all my ports on my router are in use by other things, what solution have you to supply to make my phone work?

Phone line cut by contractors

Hi Virgin,  My landline has been cut outside the house and the omnibox has been damaged by vandalism. I would like to book an engineer to come and fix this fault. The phone cannot make incoming or outcoming calls. Please help. 

Resolved! Disconnect early left without no service.

I cancelled my contract on 19th October 23, giving 30 day notice, I was disconnected from all of my package on 30th October 23, phone,TV and broadband. I called and up several times explaining I was still on contract until middle November 23. The cra...

No landline phone service again

Unable to contact anyone at virgin to report my 84 year old mother in laws phone as it is not working for the third time this year.   When you dial her number a message oops check number you have dialed.  Have tried to ring virgin from my virgin phon...

Landline & tv constant buffering

Two problems so far and not for the first time either,  The first being that our landline has been out for a few days - not able to make or receive calls yet when I go through the VM check status it says nothing wrong. Also a big problem with 2nd tv ...

Fibre Phone

Hey all, we've received our 'rah rah' leaflet and Fibre Phone dongle from VM.  Talk about providing the bare minimum for converting your phone, the place where our phone enters our property is about 20 feet away from the hub, they provide a 2 inch ad...

anw194 by Joining in
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My home 'phones are not ringing.

I have missed incoming calls because both my landline 'phones haven't rung for 2 days. Also, when I ring using my mobile, the caller i/d does not display.When I didn't answer the 'phone, my family became quite worried that I'd had an accident and cou...