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2N134LP's avatar
2N134LP
Tuning in
2 days ago

New provider says Port Requested but Virgin Media says NO ...

Yesterday I had new provider install Broadband and VOIP ... I called VM today to request disconnection and was told that VM have received a disconnection request for BB but no porting instruction.

I then called the new provider to ask why no porting request ... only to get told that VM have been sent the porting request.

So I called VM who again confirmed 'NO porting request'

So muggings here is caught in the middle ... what I don't want is to lose my 'landline' number as it's the only way I can be contacted by the geriatric & far less tech savvy parts of my family.

Not everybody is as hip as VM likes to think.

14 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey 2N134LP, thank you for reaching out and we are sorry to hear about your port  request.

    This can take 14 working days and the number has to remain active whilst this is happening.

    If you are porting your new number to a new provide they sort this and reach out to us.

    If you was coming to us we would sort it but if you are taking it to a new provider they need to request this from us. 

    • 2N134LP's avatar
      2N134LP
      Tuning in
      24 hours ago

      Hi Matthew_ML

      Did you read my post?

      Why do you ask ... "If you was coming to us we would sort it but if you are taking it to a new provider they need to request this from us."

      I said above that the new provider tells me that they have requested the Port and VM say they haven't.

      Therefore I'm up **bleep** creek without a paddle?

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        24 hours ago

        Can you confirm are you looking to take your number to us or to somebody else?

  • 2N134LP's avatar
    2N134LP
    Tuning in
    23 hours ago

    So it looks like I'm in **BLEEP** creek without a paddle ... 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      23 hours ago

      Not really at all. 

      If Vodafone said they are sorting this out, they wouldn't have a reason to lie especially if its to get new custom? 

      • 2N134LP's avatar
        2N134LP
        Tuning in
        22 hours ago

        What makes you even think Vodafone could be telling me porkies? Does this mean VM have more reason to do the same as they're losing custom?