Just received bill. I went thru customer retention and the number was dialled on my virgin home phone. I've been charged £10.60 for 52 minutes but surely it's their free phone from the land-line? There was no other option?
So I switched my broadband to virgin media. When signing up for it I selected ‘keep my landline number the same’. Virgin media has texted me today, saying my landline number has changed - I’ve got a new landline number. My broadband package is due to...
Made a couple of calls on my landline this morning then when I next tried I had a recorded message saying"Oops, you may want to check that number"Tried all of my landline phones and they are all the same. Strange thing is that I can call my mobile ph...
Hello, today I’ve just signed up for a broadband deal with Virgin Media online and I want to transfer my landline number from my current broadband provider to Virgin Media. Having been advised that Virgin Media doesn’t contact current providers to ca...
My digital phone switchover was yesterday. Everything connected as instructed, but no dial tone on the home phone. Have rebooted my Hub 3 several times both yesterday and today but without success. Grateful for any help - thanks.
Hi,I've had the notification letter that my telephone service is going over the hub but I can't find the letter - I thinks its still someway off in my area.About 2 weeks ago my landline stopped working - BT were working in the street about the same t...
I was installing my landline phone but not ringing when receiving calls and the call would cut after a few seconds. Any idea how to fix this?Rebooted the hub but problem persisted. I was more than an hour with a Virgin support agent and the problem s...
Hi guys, has anyone else been recieving calls from an 0800 number stating they are from virgin and wanting to discuss options ? They keep saying It in relation to my email I should have received about the trial ending ( haven't had any such email ) s...
I received an e mail and phoned 150 for my new hub 5.She said three times it would be delivered on September 24th, three times made me think she knew what she had said. 24th was Sunday. She then said three times it will activate on the 26th. It arriv...
My land line is down (no dial tone) and I have spent a frustrating morning trying to speak to someone at VM who can sort this out.. I can't dial 150 because I have no dial tone I don't have a virgin mobile. I do expect to be able to simply call and ...
