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Fibre Phone change over

Hello all for the last 7 weeks my father has been unable to make a call out on his virgin media home phone when you try to dial out it just goes straight through to virgin media help line, i have contacted virgin media two times now with no luck in g...

hertsmil by • Joining in
  • 283 Views
  • 2 replies
  • 0 kudos

Line cord error

This has come up on my phone, I haven't made any changes over the past month to my phone, cable, box on the wall etc. I rarely use the phone. I've checked the cables - all seems fine. I don't have a spare phone or cable to try. I received an email ab...

1571

Hello,I have been having issues with my 1571, I'm currently receiving an intermittent dialling tone that sounds like I have a message but after calling 1571 there isn't one there, in the past this could carry on like this for a few days then the dial...

Home phone not working - help.

I'm having a bit of a problem with my phone. It's not working at all which I found out just today - I used it a few days ago so not entirely sure how long it's been out. I'm assuming that it's because of the switchover to fibre phone lines but I have...

Dickon66 by • Joining in
  • 385 Views
  • 2 replies
  • 1 kudos

Hub 5 - Telephony (Disabled)

HelloI received new Hub 5 on Tue 19, wirless and internet are OK.Telephone land line is not working either pluged in to the wall socket (was not working before) or the Hub 5.Hub 5 is showing Telephony (Disabled)Any help will be appreciated.

RC-123 by • Tuning in
  • 580 Views
  • 6 replies
  • 1 kudos

Landline voicemail

When I pick the receiver up on my landline phone it indicates that I have a message. However, when I dial 1571 it states that there are no new messages and no saved ones.I had the same problem a couple of days ago. But when I checked yesterday it was...

palmer01 by • Joining in
  • 215 Views
  • 1 replies
  • 0 kudos

Phone Gets Engaged tone for In and Out Bound Calls

I have just returned from holiday and the phone is giving the Engaged tone for In and Out Bound calls when it tries to connect.I range VM on Friday was asked to reboot the hub etc. An appt was booked for Friday and the engineer came out.He said there...

aoleary by • Joining in
  • 911 Views
  • 7 replies
  • 0 kudos

Switchover

I've received texts re a switchover to fibre telling me to refer to letter or email Virgin have sent for further details.  I've not received any email or letter. What do I do?  What do I need to know.  How can I get in touch with Virgin?

Bella22 by • Just joined
  • 205 Views
  • 1 replies
  • 0 kudos
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