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DECT phone or new phone, VM Hub 5 ?

Hi,I have a package including landline, which I've not bothered with for 2 years. Now wanting to use it.Can I use my (7 years old) DECT phone or do I need to buy a new one, and if so any recommendations ?Can't see anything useful on VM main pagesAlso...

derek765 by Dialled in
  • 725 Views
  • 3 replies
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Call charge

Hi all, I'm a new virgin customer. I took the M250 & landline, volt package. Although I'll be moving to the mega package on 30th Nov which includes Anytime Chatter.My question is, on my initial bill it shows a call cost of 48p, not a bank breaking am...

pcdoc69 by Joining in
  • 1171 Views
  • 4 replies
  • 0 kudos

Landline busy when ringing in, no dial tone on handsets

This seems to be a common theme, but for the last week we have had no dial tone when we pick up either of the handsets we have - one connected to a wall socket and one plugged in as an extension. If we ring the landline number, it comes up as line bu...

Pontius by Joining in
  • 562 Views
  • 1 replies
  • 0 kudos

Home Phone Weekend Chatter

How do I make a complaint? On 11th October, I contacted you to ask for weekend chatter to change to Talkmore Chatter, to which you agreed.  That meant an increase in my Monthly Bill from £59 to £64 monthly. It's now 3rd November, and nothing has chan...

yebhw by Tuning in
  • 984 Views
  • 5 replies
  • 0 kudos

New Fibre Phone Adaptor and replacement hub

My service is being switched to fibre phone - in just 2 weeks’ time.  I want to order a replacement hub and the fibre phone adapter, but can't get through to a human on 150 as long call waits - also not obvious what options to select as there is no m...

kburr by Joining in
  • 2794 Views
  • 8 replies
  • 0 kudos