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Possible wiring issue

Gren
Tuning in

So our landline's not been working for a few months now. We never use it to call out hence the lack of urgency but we're paying for it so may as well get it sorted.

Phone has been displaying 'check connection' and has no dial tone. If we ring the landline from our mobile it rings on the mobile but not on the landline. The landline does make a click sound though and registers a missed call. We can't answer the call regardless and it won't go to the answer machine.

So something is getting through but not properly. Managed to get hold of another phone but doesn't ring either so I'm assuming it's a wiring issue

The phone is plugged into the wall and hasn't changed for the 15 years we've been in the property. The only other socket I can find in the house (all this was in place when we moved in) looks like just a standard socket and that's never worked

I'm assuming it's engineer time but would it be easier to just switch over to VOIP through the router? Would save a lot of hassle and it's going to have to happen soon anyway.

6 REPLIES 6

carl_pearce
Community elder

Can you log into the HUB and check if VOIP is already enabled?

You could have been switched over without being informed.

John_GS
Forum Team
Forum Team

Hi @Gren 

Thanks for posting and welcome to the community. Sorry to hear of your landline issue. It does seem you're on the wall-socket phone still but thanks for letting us know what you've tried. 

I'll send you a PM now, get some details and we can run further tests, depending on which, may result in a migration to the 21CV phone service (phone via the Router) or an engineer visit.

Best wishes.

John_GS
Forum Team


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Says 'Telephony (Disabled)' just like in your screen grab so I assume we've not been switched over

Thanks for the speedy reply John. PM replied to

Gren
Tuning in

Update - all resolved with a engineer and very easy switch over to the digital connection. Thanks to @John_GS for all his help

Hi @Gren 

Great to hear all sorted 🙂

Keep us posted if you ever need further help.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill