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Mazza4212's avatar
Mazza4212
Joining in
2 years ago
Solved

Extention wire.

Hi all,

I need to move my tivo box and hub but the length of the wire isn't long enough. I've looked online at ordering an extention wire but I have no idea what I need to get. Or of its possible to order one from Virgin?

  • newapollo's avatar
    newapollo
    2 years ago

    You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Alby41's avatar
    Alby41
    Superfast
    2 years ago

    Have a look at.. on this forum ...

    https://community.virginmedia.com/t5/QuickStart-set-up-and/Moving-my-box-or-cables/m-p/5433996#M239264

    as can be seen if an engineer calls with cable ..a visit will cost ...25 pounds ...now I suppose you must not get your own cable and attach a new piece of cabling as it could effect the signal ...but I know of people who do and buy cable

    say from a retail outlet .. EB_Y ... but do not do that it could effect your set up ... good luck 😃