Flashing Red Phone light

[Queenvic]

Hi, I have renewed my VM contract and took off the Phone line.  The hub 3 has now got a flashing red phone light. Do I need to do something to tell it there is no phone now or is it going to flash red for the next 18 months? ☹️

Thanks for any advice.

[Ashleigh_C]

Hi there @Queenvic 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your Hub, I have taken a look and cannot see any outages etc on our side that would be causing this. 

Are you able to try a pin hole reset? To do this push a pen etc into the reset hole at the back of the Hub and hold in for 60 seconds. This will cause a full factory reset so if you have changed any Hub settings such as the password they will revert to the original but you can change these back afterwards. 

[Queenvic]

Thank you for replying I will try the pin reset.
There is no need to check outtages as all working correctly, the phone line is flashing red because it’s not receiving a signal as it’s not included in my new contract.  My query is, do I have to change a setting or something to tell the hub to stop looking for a phone line so it’s not flashing red for the next 18 months? Hope you understand what I mean.

[Sabrina_B]

Hi @Queenvic 👋.

How did you get on with the pin hole reset, is the phone line still flashing red? Please let us know. 

Sabrina

[Queenvic]

Hi 

I switched power off to the router for a good 20 minutes and then when turned back on the red phone light was cleared. 👍