Calling a virgin landline - Ringtone had changed

[PaulSmith1]

Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Has anyone else experience this and how can it be changed back?  When making external calls from landline, I hear the traditional ring ring, so would not have known anything was different.

thanks 

[asim18]

If it's EE's fault, would you mind contacting EE on behalf of all your customers then????

Thanks for copying and pasting Jodi_S's post from 23-11-2023.... My post hasn't been answered though.

Jodi_S's reply is a deadlock. It doesnt make any suggestions for what can be done to fix our dialtones. It is literally a deadlock response.

If I was in charge of VM customer services my response would be something like this:

"Dear Customers,

Sorry about your dialtone. We are taking charge of the situation and we are liasing with the backend technicians from other networks to solve this issue once and for all.

Rest assured we will do everything possible to fix your dialtone"

VM's official responses are just an absolute joke. Its basically, "Not in our control, BYE". Absolute deadlock, no wonder VM has won awards for most complaints ever.

Once again... if it's EE's fault, would you mind contacting EE on behalf of all your customers then????

[Martin_N]

We haven't said it's EE fault. We have given information that could explain the situation. With this there isn't currently anything that can be done. 

^Martin

[PaulSmith1]

To all on this chat group, it seems that this issue has finally been resolved. I had all but given up checking but accidents calked home landline instead of my wife’s mobile number and the more familiar ‘Ring’ ‘Ring’ dial tone has returned! 

[charliebrown44]

Let's hope so, a heads up from VM on here would have been helpful, watch this space! 

[gilbo2]

As a new customer, is this issue resolved now, last couple of posts sound promising?

[hotlips69]

I'm pleased to confirm what @PaulSmith1 has recently said about the horrible USA ring sound we have been living with for the past year or so has reverted to the correct UK ring ring sound.

I tested this yesterday from different phones to my Virgin line, also testing the call waiting, which also had the USA ring sound & its now all UK ring ring sound, which hopefully ends this query!

I'd love to know what the issue actually was at some high level technical ?

[unisoft]

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@hotlips69 wrote:

I'm pleased to confirm what @PaulSmith1 has recently said about the horrible USA ring sound we have been living with for the past year or so has reverted to the correct UK ring ring sound.

I tested this yesterday from different phones to my Virgin line, also testing the call waiting, which also had the USA ring sound & its now all UK ring ring sound, which hopefully ends this query!

I'd love to know what the issue actually was at some high level technical ?

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Some technician not setting UK as the country calling standards on their SIP setup and then blaming everyone else until they worked it out 🙂

[charliebrown44]

I'll keep an eye on my caller display also, as it periodically showed WITHHELD when the caller hadn't!