Forum Discussion

jack2059's avatar
jack2059
Joining in
5 months ago

Landline Cant Receive Calls

Like many others over the last year, i had Virgin Fibre installed yesterday and now have a broken phone.

My landline goes straight to voicemail when someone calls it. I can only make calls out.

I have a hub4 and everything is connected exactly as the engineer did it yesterday. Service status is fine. I already did a 60 second reset to fix not being able to log into the router config.

  • jack2059's avatar
    jack2059
    5 months ago

    Issue has been resolved by removing Virgins BT to RJ11 adapter and using my own RJ11 to RJ11 cable.

    An issue which could surely have been easily avoided had Virgin simply supplied an RJ11 cable instead of an adapter. Or the engineer stayed long enough to test that things like the phone and that im able to log into the router config page...

  • Steven_L's avatar
    Steven_L
    Forum Team
    5 months ago

    Hello jack2059,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your landline at the moment.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

    • jack2059's avatar
      jack2059
      Joining in
      5 months ago

      Issue has been resolved by removing Virgins BT to RJ11 adapter and using my own RJ11 to RJ11 cable.

      An issue which could surely have been easily avoided had Virgin simply supplied an RJ11 cable instead of an adapter. Or the engineer stayed long enough to test that things like the phone and that im able to log into the router config page...

      • Steven_L's avatar
        Steven_L
        Forum Team
        5 months ago

        Thanks for letting us know that you're issues have now been resolved.

        Kind Regards,

        Steven_L