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AnotherUser's avatar
AnotherUser
Dialled in
2 months ago
Solved

Landline cannot receive calls

Hi,

I am having problems with the landline phone. There is no ring tone, but I seem to be able to call out. However, I cannot receive calls at all.

I have run the VM service checker, which says the the phone is OK, but says there are possible broadband and TV issues.

I have also checked the HUB status overview, which says everything is OK (including broadband and TV issues).

I have also checked all connections, rebooted and reset the HUB, but with no effect.

Any ideas?

Regards,

Cliff

home phone
  • AnotherUser's avatar
    AnotherUser
    2 months ago

    Thanks for the reply, and apologies for not coming back sooner. The issue was resolved when the broadband fault according to the VM service checker was fully resolved.

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    If the phone previously did ring on incoming phone calls,
    try resetting your phone's ringer volume to max.

    • AnotherUser's avatar
      AnotherUser
      Dialled in
      2 months ago

      Thanks for the reply, and apologies for not coming back sooner. The issue was resolved when the broadband fault according to the VM service checker was fully resolved.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello AnotherUser.

    Thanks for your post and welcome back to our community.

    Thank you as well for trying a reboot on the Hub and service checker.

    What I'd like to do is take a look from here and see what the cause is.

    If you don't mind, I'll need to send you a private message to pass security first.
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L

    • AnotherUser's avatar
      AnotherUser
      Dialled in
      2 months ago

      Thanks for the reply, and apologies for not coming back sooner. The issue was resolved when the broadband fault according to the VM service checker was fully resolved. During the time that incoming calls were not working, my wife missed two important calls from her doctor. Thanks for that VM.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        2 months ago

        Hi AnotherUser,

        Thanks for the update, we're happy to hear this is now resolved. We are sorry for any inconvenience that was caused by the service interruption.