Gaming Support
Get support for online gaming setup and connection issues
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Is this acceptable?

Is this a bad result? My sons say that it is affecting their gaming.

piggo64 by On our wavelength
  • 12 replies
  • 0 kudos

High latency and lag\ping spikes while gaming

Switched to Virgin media from BT and while gaming the connection is very unstable with huge ping spikes sometimes into the 100s of ms causing lag spikes and freezes. i was told there could be problem with the Super Hub 3 router and wondered if anyone...

Screenshot 2022-04-22 at 5.36.03 pm.png Screenshot 2022-04-22 at 5.35.49 pm.png Screenshot 2022-04-22 at 5.35.36 pm.png
Dan786 by Joining in
  • 11 replies
  • 0 kudos

Resolved! Ping spikes when gaming

For the past 6 months or so, my connection has been very unreliable when gaming, my ping frequently spikes causing rubber banding and lag and there is also occasional packet loss. I am using Hub 3 with an ethernet cable connected directly to my PC.Do...

S-C by Joining in
  • 5 replies
  • 0 kudos

Connect drop outs when Streaming TO Twitch from Streamlabs.

I have been in communication with the Streamlabs Community Support Server on Discord, and they suggest I contact my ISP due to the issues I've been having.This is what I posted to them:I'm having a sporadic and infuriating issue with a disconnect on ...

BenboFoSho by On our wavelength
  • 20 replies
  • 0 kudos

Arrange a technician visit

Hi all,I’ve been having issues with gaming on virgin media for some time now. I get latency issues and a lot of packet loss. I play in a team of 8 and all of them who are on another provider have no issues. I have a Hub3 and 300mpbs. Running a high s...

DHCP Renew Error & Disconnects

I have viewed other questions but the answers don't seem to resolve my issues. I am seeing reoccurring disconnects around the same time period each night ~2100-2300. My Hub3 also has a solid red light on the front and is not in modem mode. 5 wireless...

Lewis31 by Tuning in
  • 4 replies
  • 0 kudos

Terrible lag

Rejoined Virgin, and it seems to have picked up where I left off when I left Virgin. This issue (along with some others) is the reason I left. But like a fly to whatever, I am back. And the problems continue. Terrible lag to the point where online ga...

mazzy2u by Joining in
  • 4 replies
  • 0 kudos

Gaming Packet loss

This has been going on for a few months now. I have been getting loads of packet loss, twitch videos will lose connection for a second and reconnect, playing Pubg the packet loss will happen every few minutes and will sometimes get teleport about.I h...

exit061 by Tuning in
  • 9 replies
  • 0 kudos

Gaming feels really bad

Hello,I've tried to get help with this issue using live chat, calling technical support and having an engineer round, but I'm still dealing with these issues daily.So my connection overall is pretty good (500mb/s), the speeds and everything are what ...

98f1cc5ed50a4b6c4a21a9cfb87318b8086a22fa.png Screenshot_20220914-135952_Chrome.jpg Screenshot_20220914-140211_Speedtest.jpg