This has been a major issue ever since I joined virgin media, and came away from BT.Virgin media to east coast american servers (US East (N. Virginia) average 105 ms ping. Best I have ever had was 84 ms ping which lasted a few weeks with virgin medi...
For over a year now, I have been experiencing unstable ping and packet loss while playing online games. I use a graphical ping checker with Google, and the packet loss and increased ping occur simultaneously. I’ve researched this issue and found that...
I been suffering with high ping. Had 3 engineers out all said their is nothing wrong, showed them BQM and they pay no attention to it. online gaming is totally unplayable Virgin customer service is also the worst its ever been. cant speak to a person...
the wifi is connecting fine to my ps5 no issues there however it’s not able to connect to my xbox one, ideally i don’t want to have to connect through an ethernet and would rather it be wireless. My knowledge on wifi is extremely limited so i’m not s...
I have the same issue. Been with Virgin for almost 12 months, but I am on the new fibre, using the Hub5x. I assume you might be the standard hub5?
I've got a hub 5 router and I've just brought a playstation portal. It works fine in my house if I'm using the home WiFi but as soon as I try to sign into my ps portal from another location i.e nextdoor on there WiFi it will not find my playstation a...
Hi, Since about February I've been experiencing very high latency in online games such as World of Warcraft (pings of up to circa 14k, huge lag spikes every couple of minutes and frequent disconnects which make gaming more or less impossible). I have...
I’ve been with Virgin Media for two years, and it seemed like this would be the end of my experience with them. I’ve called and complained about the latency and packet loss on my internet four or five times, but they’ve never fixed it. They’ve given ...
Hi, I am trying to monitor the stability of my connection by activating a monitor provided by thinkbroadband.com. I need to adjust my modem as the monitor is showing 100% packet loss. I have googled and my Virgin Superhub 4 is supposed to be reachabl...
Hi. Since moving over to virgin media recently, I have numerous disconnects (every 5-30minutes) whilst playing World of Warcraft. It has basically made the game unplayable, and it’s more than frustrating. The strange thing is that I don’t actually lo...
