Gaming Support
Get support for online gaming setup and connection issues
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Forum Posts

dynamic ip

Short and sweet<3Hi, I want to change my ip on this Vm hub that I bought not long ago. I play a lot of games and my ip is everywhere and it gets leaked all the time. I used to change ips with my ex Hub Talktalk it worked perfectly , I had try to chan...

11edii by Settling in
  • 6 replies
  • 0 kudos

Ping Spikes issue

Hi, I have an issue when playing online games. I mainly notice this with Warzone 2.0 I get rubberbanding and Lag. Ive done speed checks on speedtest and It says my ping is 17-20ms and download upstairs is around 500mb. When in game searching for a lo...

Packet loss/spikes RG12 9

Can someone advise when this will be sorted?Your self help shows the fault as we will fix it soon.....?

garymac by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Xbox not connecting to online gaming since virgin fibre fitted

Evening all.So,changing to virgin appears to have been a VERY bad move,since installation,among other things,the sons Xbox will not connect to online servers,mainly GTA online and Fortnite to the point of not being able to use it at all.GTA will not ...

St22 by Tuning in
  • 39 replies
  • 0 kudos

Inconsistent latency/packet loss etc.

Hi Been noticing more and more weirdness with my connection for a while. Using a third party router with superhub 3 in modem mode as the in-built wifi kept dropping. But now that's solved, there just seems to be a lot of inconsistencies, mainly notic...

sam781 by Tuning in
  • 8 replies
  • 0 kudos

Resolved! Gaming Lagging

I’m having trouble with spikes in lag when gaming with PS4 to be precise, 500mb package. I got told a wifi intelligent pod would fix this which it hasn’t, I then received another one which I have plugged in by a cat6 Ethernet cable directly in to the...

Jo30 by Tuning in
  • 9 replies
  • 0 kudos

Settings change on their own

I Have been changing the WiFi from 5ghz to 2.4ghz in advanced settings as it gives me terrible ping when on 5ghz however every now and then my hub 3.0 decides to change back to having both 2.4ghz and 5ghz active and my ping plummets when it does. Can...

Callum25 by Joining in
  • 4 replies
  • 0 kudos

Issue with EA servers on PS5

Ever since switching to Virgin broadband I’m constantly having issues connecting to EA servers on my PS5. The two main games I play are FIFA and Apex Legends and randomly throughout the day (most often during the evening) I find I’m completely unable...

QKhan by Tuning in
  • 6 replies
  • 0 kudos

Resolved! Speed reduction packet loss driving me crazy!!

Hi Hopefully someone can either help or advise..Pretty sure my problems started around the time of the 'free' speed boost from 200mb to 250mb.I will attach my current ping graph and hub details if anyone can look into it.Had an engineer visit on Tue ...

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gffmac by On our wavelength
  • 10 replies
  • 0 kudos

Resolved! High Latency and Packet Loss on Super Hub 4

Hi All, In pure frustration I have joined the community to see if I can get advice or help with the issues of high latency and packet loss I am getting for my VM Hub 4. I don't think the team at VM technical support understand the issue. I have been ...

coello by On our wavelength
  • 17 replies
  • 0 kudos