Hi,I recently joined Virgin Media as you are the only providers offering fibre in my area.Initially, I received a Hub 3 which had bad connection issues. The internet would disconnect frequently for a few seconds and then come back. After phoning cust...
Hi, I have been having issues with virgin media connecting to specific games / websites for the last 3 days. I have attempted to contact virgin media on multiple occasions regarding this but they just keep saying it’s not from their end. This is very...
When I play on aws servers I keep getting high latency and other times good latency, it is very inconsistent.Is there any known issues with virgin and aws at the moment? My hub stats have been checked and they are good and i play on ethernet.
Hi in 2022 i too suffered from the disconnection problem with EVE online.3 weeks ago it started all over again, and i have spent the last couple of weeks going through my computer, the eve installation and checking everything that the technical peopl...
Hi All, I seem to have noticed recently on my XGSPON connection (2gbps/2gbps) i seem to be getting intermittent packet loss. This becomes an issue when gaming online, and also streaming doing anything that requires a constant connection to the intern...
This has been a major issue ever since I joined virgin media, and came away from BT.Virgin media to east coast american servers (US East (N. Virginia) average 105 ms ping. Best I have ever had was 84 ms ping which lasted a few weeks with virgin medi...
For over a year now, I have been experiencing unstable ping and packet loss while playing online games. I use a graphical ping checker with Google, and the packet loss and increased ping occur simultaneously. I’ve researched this issue and found that...
I been suffering with high ping. Had 3 engineers out all said their is nothing wrong, showed them BQM and they pay no attention to it. online gaming is totally unplayable Virgin customer service is also the worst its ever been. cant speak to a person...
the wifi is connecting fine to my ps5 no issues there however it’s not able to connect to my xbox one, ideally i don’t want to have to connect through an ethernet and would rather it be wireless. My knowledge on wifi is extremely limited so i’m not s...
I have the same issue. Been with Virgin for almost 12 months, but I am on the new fibre, using the Hub5x. I assume you might be the standard hub5?
