Gaming Support
Get support for online gaming setup and connection issues
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Inconsistent Connection

Hi,I recently joined Virgin Media as you are the only providers offering fibre in my area.Initially, I received a Hub 3 which had bad connection issues. The internet would disconnect frequently for a few seconds and then come back. After phoning cust...

Connection issues to specific games / websites

Hi, I have been having issues with virgin media connecting to specific games / websites for the last 3 days. I have attempted to contact virgin media on multiple occasions regarding this but they just keep saying it’s not from their end. This is very...

high latency variations on aws game servers

When I play on aws servers I keep getting high latency and other times good latency, it is very inconsistent.Is there any known issues with virgin and aws at the moment? My hub stats have been checked and they are good and i play on ethernet.

willows2 by Tuning in
  • 508 Views
  • 3 replies
  • 0 kudos

Eve Online Disconnection Problems Sep 24

Hi in 2022 i too suffered from the disconnection problem with EVE online.3 weeks ago it started all over again, and i have spent the last couple of weeks going through my computer, the eve installation and checking everything that the technical peopl...

VQuery by Joining in
  • 1271 Views
  • 24 replies
  • 0 kudos

XGSPON - Intermittent dropped packet loss

Hi All, I seem to have noticed recently on my XGSPON connection (2gbps/2gbps) i seem to be getting intermittent packet loss. This becomes an issue when gaming online, and also streaming doing anything that requires a constant connection to the intern...

6519077e551fe4b6e5f96ae1fa1ad878c20351ee.png

Unstable Ping and packet Loss

For over a year now, I have been experiencing unstable ping and packet loss while playing online games. I use a graphical ping checker with Google, and the packet loss and increased ping occur simultaneously. I’ve researched this issue and found that...

Resolved! High ping. really bad at peak times,

I been suffering with high ping. Had 3 engineers out all said their is nothing wrong, showed them BQM and they pay no attention to it. online gaming is totally unplayable Virgin customer service is also the worst its ever been. cant speak to a person...

lee271 by Joining in
  • 768 Views
  • 9 replies
  • 0 kudos

wireless wifi not connecting to xbox one

the wifi is connecting fine to my ps5 no issues there however it’s not able to connect to my xbox one, ideally i don’t want to have to connect through an ethernet and would rather it be wireless. My knowledge on wifi is extremely limited so i’m not s...

cosmexho by Just joined
  • 131 Views
  • 1 replies
  • 0 kudos