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Forum Posts

PS5 cant connect to the internet

Hi, I have just upgraded to the new hub 5 via a contract update all with virgin. I previously had my a Ps5 connected via Ethernet cable with no issues. Now I can’t connect to the internet at all. On checking the connection /attempting to set up a new...

caff6350 by Tuning in
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  • 4 replies
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Do I have a latency issue?

I was on 250Mbps via a SuperHub 3, but yesterday switched to 1Gbps via Superhub 5.I initially had a bit of a flakey connection, but reconnected the copper cable to the white wall socket that hadn't been tightened by the engineer properly.  Rebooted r...

Gaming ping

Hi, I’m curious to know if there is a way to reduce the ping I’m experiencing on my vm broadband connection. My son is a competitive gamer and we seem to get around 26ms response which from what I’ve read is quite average.We have the virgin super hub...

Ps4 slow connection

Hi I have the m500 broadband, my ps4 is connected via Wi-Fi like my phones and tablets but is only receiving around 30mbps download and 5-10 upload, my phones and tablets are all in the hundreds, anything I can do?

Packet loss

For some reason for the past couple of days I've been receiving upwards of 20% packet loss on my Xbox. Absolutely nothing has changed in my installation to have started causing this so I was wondering if there is a problem from the supply end?

Ps5 ip packet fragmentation

I have had an engineer come out a month or 2 ago for this issue I gave it some time to see if it will be fixed, I am still seeing your router may not support ip packet fragmentation on ps5 speed tests I don't seem to be lagging, but in the tests it s...

JamieB1 by Tuning in
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  • 1 replies
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apex legends packet loss 2-8%

Hi .since im having virgin broadband apex legends is unplayable. massive packet loss. I read loads of topics on forum and only one person had it sorted by upgrading router to hub 4. Before anyone ask yes I switched firewall off and yes im using ether...

neopiotr by Tuning in
  • 2309 Views
  • 9 replies
  • 1 kudos