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Forum Posts

Xbox disconnects, how to stop them

Hi guys, I have just upgraded from an Xbox One X to an Xbox Series X as I kept getting disconnects from VM, I assumed that this was due to the Xbox being 9 years old and having technological issues, but the problem persists with the new Xbox Series X...

abbeb by Joining in
  • 650 Views
  • 1 replies
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5mbps Upload??

I'm only getting around 4 or 5 Mbps upload on my PS5 rather than the promised 20 Mbps? Other devices are showing 20 Mbps so it appears to only be a problem on the console.My console is hardwired with an ethernet cable. 

Resolved! PS5 packet loss and high latency making gaming impossible

Hi thereThis is my first post in the community but I have had VM for a number of years.I started to play the new Call of Duty (COD) game recently but its becoming impossible, COD displays information on latency and packet loss in game and I noticed i...

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Longman by Joining in
  • 6814 Views
  • 10 replies
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Ping Spikes and Latency Issues

I have used Virgin Media for a long time and have been satisfied with the speeds they provide but I just feel like I have constant issues with latency and ping spikes.To give a bit of background, I am a streamer and content creator while also playing...

Ps4 wifi issues

Hi. I had my m125 connected today. Went in to setting everything up to my new provider.  Most seems to work OK... except for my ps4!I've scoured the threads on this and tried (almost) everything. My WiFi on my phone etc is between 130-145mps yet on t...

Packet Loss once again.

Once again i am plagued by Packet Loss making online gaming completely impossible, im assuming this is yet again another SNR outage issue but im posting to raise the issue because i need it fixed, already done the usual restart hub and the likes no c...

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Lotharemas by On our wavelength
  • 677 Views
  • 2 replies
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Resolved! Playstation 5 slow wifi speed

Hi, I’ve got a PlayStation 5 in a bedroom… on the landing 5 foot away is a WiFi pod.WiFi speeds can Be as terribly slow as 2.5mb to 10mb download. Yet doing a speed test using my iPhone right next to the PlayStation I get 225mb download!is there a re...

Xbox connection dropping on Hub 4

Hi, I have an annoying problem with my Xbox on a Hub 4. I’ve been a Virgin customer since 2014 and have been using the original Superhub with no problems since day one, literally never stopped working until last week.We use an Xbox One S mainly for N...

JamesCX by Just joined
  • 1736 Views
  • 7 replies
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Packet loss / Latency on PS5

Hello, This past year or so I have been having issues with packet loss and latency on my PS5 . I have purchased 3 ps5s because I thought the issue was a hardware issue , But I'm still having th same problem playing call of duty , ea fc24 and fortnite...

Mobie137 by Joining in
  • 1040 Views
  • 2 replies
  • 0 kudos

Star Trek Online Issues

Anybody else here play Star Trek Online having any troubles?  Connecting to patcher this week seems to be taking forever and massive lag when entering character and map changes but ends up smoothing out but today I can barely sign in.