Gaming Support

Resolved! How good is the essentials broadband?

My Son spends a long time on his ps5 gaming I'm just making sure this essentials broadband will be OK for that before I change

Mw2 geographical region not right

Hi When on mw2 on xbox when I look at network info in game it says my external ip geographical region is sunbury on thames.But it's been like that for 4 daysIt's always been west Bromwich and even though it says I've got 15 ping in game its playing l...

Still haven’t received Xbox s

Hi,I received my email confirming delivery of Xbox on 2/6 but it still hasn’t arrived. I called virgin twice but they have been no help at all. Can someone here help please?

Packet loss

Seeing packet loss going to any external IP in any region. Noticed a problem playing games on a Paperspace\Parsec machine. Pings to www.google.com or Paperspace data centre IPs are showing dropped requests.I'm in the south Leeds area.

Insane ping variation, Again. for the fourth time

Hi,https://www.thinkbroadband.com/broadband/monitoring/quality/share/e582dc9c2d30ce25152204280cf1b76d5bee44a4-25-06-2023im having issues with consistent ping again, this isnt the first time ive had this issue with Virgin. i have rest the router count...

Gaming PC slow on WIFI at 25 mbps on 1.1 GB Fibre, Help !!

Hi Friends,I am on volt Gig 1 fibre BB. I am not able to play online games on my gaming PC as the wifi speed is dropping to 25-45 mbps. There is no way I can use ethernet from Virgin router to my PC. Any help or suggestions to increase wifi is welcom...

Xbox series x teredo issue

I have been having this issue out of the blue for weeks, my xbox worked fine before. I cannot join xbox parties and my nat type doesn't show or says unknown. Whenever I "test NAT type" I get the error message "can't get teredo IP address" this means ...

Download speed throttled?

Hi, just updating Fortnite via Xbox and just like the last update I started with 600Mbps up to about just below 1gig of download. Then slows to 40-80Mbps. If I pause and wait a few secs and restart, download is then between 200-300Mbps. What is the ...

Packet loss and high/erratic ping

Since Sunday the 18th I've been getting up to 20% packet loss and my pings been all over the place at what looks like peak times. I know this is the gaming support forum but it's the only one that mentions connection issues so apologies if this is th...

Lagging when gaming with Ethernet cable

Hi, we used to be with sky broadband getting 50Mbson a good day. Switched to virgin media 2 months back and now getting a steady 330-370Mbs.My hub is next to my TV so I have a Ethernet cable from the hub to my Xbox. I’m having spotty issues with in g...

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