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Latency spikes

Looking for any help that can be offered. When playing any online games I notice a lot of latency spikes either in game or when using discord. When running speed tests I am getting good speeds yet if i look at my BQM i am constantly getting spikes al...

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Lag issues which have only recently started happening!

Hi, Over the last 1-2 weeks I have noticed I have started getting a lag on my hard wired connection on Xbox on the likes of Call of Duty and kids having issues on Fortnite. I have since ran a BQM for the last few days and noticed I am getting random ...

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TiPs1 by Tuning in
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  • 22 replies
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Resolved! Frequent high latency spikes

Hello, I've been having latency issues with my Virgin connection since moving in to my new place but only just set up BQM to actually track the issue. The graph looks fine a bit of the time but regularly goes into a state like this were my ping will ...

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Hub3 - Latency Issues

Am seeing regular though erratic ping latency spikes above 250ms.  As a long time customer the service has largely been great, so what has been happening these last few weeks/months?  Am on 500M package with a Hub3.  Just signed up for BQM and here's...

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krelm2 by Joining in
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  • 7 replies
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PS5 Download speed

Hi Just wondered if someone can provide any insight.I have a PS5 and when I run a speed test on the console I am getting around 80mb download speed and 40 upload.I am connecting the PS5 via WiFi and it is connected to a POD nearby.All my other device...

PS5 low D/L speed

Hi Just wondered if anyone can shed any light. My PS5 has been getting D/L speeds of around 60-90mb and I am on a 500mb line via WiFi. i have done a Sam Know speed test on various devices located in the same room as the PS5 and they all get 300mb+Tod...

Spike when gaming.

At any time of the day while gaming, I get the following spikes randomly.  Always 2 of them. My ping shoots up to 350. Then goes back to normal.It happens on my pc, which is connected by Ethernet cable. And my son's laptop over Wi-Fi.I have the hub 5...

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Resolved! Power levels not in spec and HUB 5 upgrade

i don't think my power levels are right and its causing bad lag in games. I currently have the hub 4 and my wifi is very weak and constant disconnects from most devices throughout the day. I cannot get above 780mbs on any speedtest and i am paying 1g...

cfreeman by Joining in
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  • 11 replies
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Resolved! High Latency and Packet Bursts Making Online Games Unplayable

HelloThis has been going on for a while now but it has got even worse recently. Mainly in the evenings I'm getting high latency and packet bursts in Call of Duty, Battlefield and World of Warcraft.A reboot of the Hub every evening used to fix it some...

SamG01 by On our wavelength
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