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Why is my Virgin sign-in now a Gmail sign in??? Totally confused!!!!!

tonewheelkev
Tuning in

Had a Virgin email addy for over 12 years now.

At some point in recent years...was invited to add another 'recovery' address....so I added a Gmail address that I use.

Now....I'm in the ludicrous position of signing in to Virgin using that email address....and to make matters worse, now find that I can't even sign in to that address via my PC.

This can't be right.....is there a way that the whole mess can be reset please??

5 REPLIES 5

Graham_A
Very Insightful Person
Very Insightful Person

@tonewheelkev VM now require a third party email address to be used as the sign in email address for all VM accounts and email addresses.

This change was supposed to increase security of the accounts.

You can read more here:

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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tonewheelkev
Tuning in

Thanks for the reply....which hasn't helped me at all.

Need some assistance here!!!

Graham_A
Very Insightful Person
Very Insightful Person

@tonewheelkev  Sorry that link hasn't helped.  Can you explain what actual error messages you get when you try and access your virgin email address via the webmail portal at https://mail.virginmedia.com/
Can you log into your My Virgin Media account for the email address concerned without issue?  Do you still have a VM broadband account to which the email address concerned is attached.  Previous posts that you have made imply that you were trying to close your VM broadband account.  If this did happen then any associated VM email addresses should have been closed 90 days after the broadband account closure.

It is clear from posts on this forum that this didn't always happen, however, VM are now actively looking for and deleting such orphaned accounts.

One thing that I have noticed from a second read of your initial post is the reference to setting up a recovery address for your VM account.  In the 20 plus years that I have been a VM customer I have never known them to offer such a facility, unless you are referring to the requirement introduced last year to set a third party username.  

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

tonewheelkev
Tuning in

Attempting to log in as you suggest....takes me to:

Select email address.....field already populated with the gmail address I referred to earlier.

After 'checking details'....there is the 'confirm it's you' dialogue...and I select 'use password' as the option

This takes me to 'sign in' window....password already populated....sign in button does nothing

Same window....tried 'reset password' option. Takes me to 'Reset Password window, and....red error message "Suspicious activity detected. Please try again later."

......Trying this option 'later' hasn't helped at any time today.

Hope that makes sense????

NO....trying to log in to Virgin Media.....same problem

I do currently have access to emails on both tablet and phone....and haven't been signed out of those methods....YET!!!

Now have successfully changed email password.....but PC either takes me to a 'suspicious activity detected ' window, or  a 403 forbidden error

Please help.....