Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to access ntlworld emails this week

Warblers01
On our wavelength

on ‎17-07-2024 08:24

Hello,

I've been unable to access my ntlworld inbox since yesterday afternoon.

When I log into the Virgin Media Mail via the website I get a 'Forbidden' message.

I mainly access my emails via Outlook on Windows 11 - do I need to do anything or is the VM server down?

Thanks!

0 Kudos
4 REPLIES 4

goslow
Alessandro Volta

on ‎17-07-2024 08:42

Are you currently a VM broadband customer?

0 Kudos

Warblers01
On our wavelength

on ‎17-07-2024 09:24

Hi, yes I am - have been for years.

0 Kudos

goslow
Alessandro Volta

on ‎17-07-2024 14:21

Are you able to get into 'My Virgin Media' for the mailbox in question or are you locked out of that too?

0 Kudos

Ashleigh_C
Forum Team
Forum Team
In response to Warblers01

on ‎18-07-2024 14:50

Hi there @Warblers01 

Thank you so much for your post and welcome back to the forums, it's great to have you here.

I am so sorry that you have faced an issue with your email and a big thank you to goslow for their advise here so far. Can you confirm if you can access the mailbox via My Virgin Media?

0 Kudos
Top