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Loss of Email - F010762348




We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.


Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

3,132 REPLIES 3,132

Dialled in

A couple of hours ago the webmail page couldn't be ound. Now it's back hopefully that's a sign of progress at last.

Dialled in

I STILL have not been receiving any mail! Just tested it again by sending a message from gmail. Can’t send any either, but now able to look at some old messages. 

Very Insightful Person
Very Insightful Person

A test email I sent at 15.52 arrived 5 mins ago so emails are being to flow through it seems.


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Up to speed

BY address, Merseyside - odd single email appearing that has been sent this evening but given I receive 100+ per day, nothing since last night has appeared yet. No rejections when checking mail though - just wondering where all today's emails are? Omnishambles springs to mind.

Dialled in

still unable to access email - ha`way man hurry yer`self up 

Up to speed

Starting to receive a few emails from last night / this morning 

Tuning in

When are the email problems going to be sorted out, no news or updates, terrible service as usual.

Tuning in

Still no E-mail, this outage is really inconvenient! Virgin Media could at least keep its customers informed!

On our wavelength

I have three Virgin email accounts. They were all down today. At around 20.15 I received an email timed at 08.25 to one account and two emails timed 12.16 and 12.54 for two accounts. I have received several messages timed from 20.40+. I am missing several items that were sent to my email addresses this morning and this afternoon. What's happening? 

Knows their stuff

All good for me now. 2 separate accounts - ntlworld and blueyonder. Both accounts now OK in both Outlook and webmail.

Thanks to the team that fixed it.