Hi yes i've got the same problem, Virgin are hugely disrespectful, can't even be bothered to keep customers in the loop, but this is VM default I'm afraid, they put out nothing, no notices on their social media absolutely nothing, we find out from online newspapers or other people that there is a widespread issue, Can't get through on phone lines, the online status always says there's no issue in your area, and nobody at VM responds on social media until the problem has been sorted. I also noticed there used to be a separate Virgin help on Twitter that you could access through the VM twitter site but that's gone replaced with the lazy ass link to DIY help on their web page that take's you around in circles with loaded options, instead of just a plain email/phone contact. It's funny how they can jump around when it comes to a price increase, and I've been inundated with calls from sales recently trying to get even more money out of me for other services.....But they can't even provide a decent level of service we're already paying for? So disappointed , there was a time they were brilliant 😞