@ts1wk wrote:The entered credential or authentication information does not work or are no longer accepted by provider.
External email is only aggregated when you are logged into Webmail.
Can someone please help or advise?
The first thing to say is that the "External email is only aggregated when you are logged into Webmail" statement is not an error message . It is a permanent fixture on that page. It's not worded very well but it refers to the Unified Mail option in Webmail.
Unified Mail allows webmail to act as an email client / app (such as Microsoft's Mail and Outlook or an email app on your phone). That means that you manage a number of different VM or non VM email accounts in a single webmail account.
I have never seen an official explanation of what "External email is only aggregated when you are logged into Webmail." is supposed to mean. However, my assumption has always been that the emails from the various email accounts that have added to the Unified Mail option are just being aggregated when viewed in the webmail account.
The real error message is:
"The entered credential or authentication information does not work or are no longer accepted by provider."
That means that there is either:
- still an issue with that affected VM email account so it is not yet available via the VM IMAP servers or,
- there is an issue with the password so that may need resetting, See the end of this post for details of how to do that.
If it is a password issue then once you have reset the password by logging into the My Virgin Media account for that email account you will then have to update the password in the webmail account settings. That's in the Edit option to the right of the affected email account
If it is a password issue then once you have reset the password by logging into the My Virgin Media account for that email account you will then have to update the password in the webmail account settings.
Coenoby
To reset an email account password sign in from this link https://my.virginmedia.com/home/signIn using the VM email address and existing password of the account you wish to reset. That will take you to the relevant "My Virgin Media" account for that email address.
Then click on the "Account settings" tab and then click on the "Account details" tab. Scroll down that page and you will see a place to edit the password.
Note that there is now also another step needed if you are getting the error message referred to in this thread.
Virgin Media have recently made another change to their email service which means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients including any VM email accounts you have added to your VM Webmail account.
To do that scroll down the "Accounts details" page to "Mailbox app password management." and click on "Manage".
You can then generate an app password which will be in the format: video-post-mossy-sharp
You will then need to enter that new app password (including the "-") into the password field in the "Edit " option to the right of the email address in the screen image above.
