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Loss of Email - F010762348




We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.


Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

3,132 REPLIES 3,132

On our wavelength

I can't access my ntlworld account through outlook. I have a virginmedia one which works occasionally. I can access my email from my phone.

Any chance of an update as to when this will finally be fixed??

Hello All.

Since the almighty c*ck-up Virgin did with their email service I have no end of problems.
Now I am getting the warning message.....

I am using a Mac and it's "Mail" app, not directly using VM's email webpage.

"Connections to the server “” on the default ports timed out."

Please can anyone help as I can't be bothered to sit on a phonecall waiting hours for a VM rep to talk sh*te at me.

Kind regards,

On our wavelength

I found that signing into MyVM and using the link on the frontpage launched a webmail client. I'm assuming that it is the SMTP and imap interfaces that are broken and webmail at least via this route is ok. Hoping it will just start working again sometime during the next work week as webmail is so clunky.


I have 2 accounts, one and one, since the recent downtime, when I log in remotely to view my emails the account is showing an error, and i'm unable to view anything within it.



Any pointers on how to get this account accessible again much appreciated.


It's just broken on VM sid, users can't fix it themselves.  They marked the fault it as fixed for the weekend so I imagine everyone went home....... 

The "Inbox" is working on some (perhaps all) of my accounts but some of the others are not (shrug)... Deffo a VM issue.

I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.

Fibre optic

Aaaaaand here we are, another day and MY EMAIL IS STILL NOT WORKING.

Yup, VM's email system is STILL fubar.

Thousands STILL have this issue, check out the main, pinned thread called "Loss of Email - F010762348", started 3 days ago. My VM email is also not working.

I'm sorry but I don't understand a word you say.....

Please expain in "layman's terms"....

I just want my Mac 'Mail' back to how it was.....


On our wavelength

Still struggling to connect to IMAP server or more often to timeout, same as yesterday. Emails do arrive intermittently but client software hangs pending message flags being set or failing to and waiting for server to respond to IMAP commands, which it mostly fails to do or takes too long just like previous days. Sorry to say no progress Sunday morning. Can we have an update please?