19-06-2023 11:27 - edited 13-07-2023 19:22
Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
on 19-06-2023 12:21
See this post re national outage:
https://community.virginmedia.com/t5/Email/Loss-of-Email-F010762348/td-p/5345262
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-06-2023 12:22
Starting on the 23rd of this month huh?...
on 19-06-2023 12:22
Mine's back! It's 12:22 here.
on 19-06-2023 12:29
They dare to put their prices up and yet their service is (imo experience) increasingly bad.
on 19-06-2023 12:29
Back on now. I had to reinput my password
19-06-2023 12:30 - edited 19-06-2023 12:48
Same here with my 'ntlworld.com' email address. My email client reported the account wasn't available at around 23:00 on Sunday 18th June. Still not available twelve hours later.
The Server Status number is acknowledging email issues but not providing any ETA for a fix. Server Status page is just showing "Sorry, we can’t run a test on your services right now".
Looking at my email client logs it appears to be an issue only for my primary account, other secondary accounts do appear to be able to login in , some redactions -
* Account 'XXX': Connecting to POP3 server: pop3.virginmedia.com:995...
[2023-06-19 12:26:13] POP< +OK Virgin Media server ready.
[2023-06-19 12:26:13] POP> USER XXX@ntlworld.com
[2023-06-19 12:26:13] POP< +OK
[2023-06-19 12:26:13] POP> PASS ********
[2023-06-19 12:26:14] POP< -ERR [AUTH] Authentication failed.
*** error occurred on authentication
*** Authentication failed.
* Account 'YYY': Connecting to POP3 server: pop3.virginmedia.com:995...
[2023-06-19 12:26:19] POP< +OK Virgin Media server ready.
[2023-06-19 12:26:19] POP> USER YYY@ntlworld.com
[2023-06-19 12:26:19] POP< +OK
[2023-06-19 12:26:19] POP> PASS ********
[2023-06-19 12:26:19] POP< +OK Logged in.
ADDED : Actually not quite, for a different secondary account -
* Account 'ZZZ': Connecting to POP3 server: pop3.virginmedia.com:995...
[2023-06-19 12:42:12] POP< +OK Virgin Media server ready.
[2023-06-19 12:42:12] POP> USER ZZZ@ntlworld.com
[2023-06-19 12:42:12] POP< +OK
[2023-06-19 12:42:12] POP> PASS ********
[2023-06-19 12:42:15] POP< -ERR [SYS/TEMP] Account is temporarily unavailable.
*** error occurred on authentication
*** Authentication failed..
on 19-06-2023 12:30
Getting the odd email from last night here and there
on 19-06-2023 12:33
Unable to access my emails all morning. Is there a problem in the Edinburgh area? Do you have an estimated time to fix?
19-06-2023 12:33 - edited 19-06-2023 12:35
https://community.virginmedia.com/t5/Email/Loss-of-Email-F010762348/td-p/5345262
Estimated fix 14.10 today, although email client access via IMAP/SMTP seems to be back already.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-06-2023 12:34
Thank you Graham 🤗