Loss of Email - F010762348

[ModTeam]

Resolved

Hi,

We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.

ModTeam

Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

[Graham_A]

See this post re national outage:

https://community.virginmedia.com/t5/Email/Loss-of-Email-F010762348/td-p/5345262

[VMCopperUser]

Starting on the 23rd of this month huh?...

[Wozza123]

Mine's back! It's 12:22 here.

[Blackthorn1]

They dare to put their prices up and yet their service is (imo experience) increasingly bad.

[vectisitch]

Back on now. I had to reinput my password

[hippyclone]

Same here with my  'ntlworld.com' email address. My email client reported the account wasn't available at around 23:00 on Sunday 18th June. Still not available twelve hours later.

The Server Status number is acknowledging email issues but not providing any ETA for a fix. Server Status page is just showing "Sorry, we can’t run a test on your services right now".

Looking at my email client logs it appears to be an issue only for my primary account, other secondary accounts do appear to be able to login in , some redactions -

* Account 'XXX': Connecting to POP3 server: pop3.virginmedia.com:995...
[2023-06-19 12:26:13] POP< +OK Virgin Media server ready.
[2023-06-19 12:26:13] POP> USER XXX@ntlworld.com
[2023-06-19 12:26:13] POP< +OK
[2023-06-19 12:26:13] POP> PASS ********
[2023-06-19 12:26:14] POP< -ERR [AUTH] Authentication failed.
*** error occurred on authentication
*** Authentication failed.
* Account 'YYY': Connecting to POP3 server: pop3.virginmedia.com:995...
[2023-06-19 12:26:19] POP< +OK Virgin Media server ready.
[2023-06-19 12:26:19] POP> USER YYY@ntlworld.com
[2023-06-19 12:26:19] POP< +OK
[2023-06-19 12:26:19] POP> PASS ********
[2023-06-19 12:26:19] POP< +OK Logged in.

ADDED : Actually not quite, for a different secondary account -

* Account 'ZZZ': Connecting to POP3 server: pop3.virginmedia.com:995...
[2023-06-19 12:42:12] POP< +OK Virgin Media server ready.
[2023-06-19 12:42:12] POP> USER ZZZ@ntlworld.com
[2023-06-19 12:42:12] POP< +OK
[2023-06-19 12:42:12] POP> PASS ********
[2023-06-19 12:42:15] POP< -ERR [SYS/TEMP] Account is temporarily unavailable.
*** error occurred on authentication
*** Authentication failed..

[dazlicous]

Getting the odd email from last night here and there 

[SteveKembra]

Unable to access my emails all morning. Is there a problem in the Edinburgh area? Do you have an estimated time to fix?

[Graham_A]

https://community.virginmedia.com/t5/Email/Loss-of-Email-F010762348/td-p/5345262

Estimated fix 14.10 today, although email client access via IMAP/SMTP seems to be back already.

[Barbraella]

Thank you Graham  🤗