Forum Discussion

m48's avatar
m48
Tuning in
26 days ago

Netflix Activation Not Working

I can see that this is an issue many are facing, but for the sake of kicking up as much of a fuss as possible until Virgin sort themselves out, here goes -

It seems like it's not possible to activate Netflix which is included in my package. I've tried all browsers and there's no option to activate Netflix, although it did appear 1 time but then immediately errored out. I've tried calling multiple times asking for a manual link to activate Netflix but i get told a link will be sent, only to never receive anything.

Since starting as a new customer over a month ago, Virgin have done nothing right, the incompetence is staggering. Why are Virgin offering incentives with no means of actually delivering? Complete scam of a service.

It shouldn't be this difficult to send a bloody link.

netflix

3 Replies

  • m48's avatar
    m48
    Tuning in
    23 days ago

    I don't understand why i have to explain this so many time.

    I DID NOT RECEIVE A LINK AND YOUR MOBILE AND DESKTOP WEBSITE DOES NOT ALLOW YOU TO CREATE A NETFLIX ACCOUNT WHICH SHOULD BE A PART OF MY PACKAGE.

    Why is it so difficult to send a link? I've asked you multiple times and been told it will take 24 hours to send, but it never gets delivered.

    Seriously, sort yourselves out, you're falsely advertising a service right now, do you understand this?

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      20 days ago

      Thanks for the update on this m48, as we do not have any account information for you this is the first point of contact on this platform and do have to ask questions in order to gain some clarity to ensure the assistance that we will further give will assist in resolving the issue. We would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hello m48

     

    Sorry to hear of your experience since joining and in this instance the Netflix activation, we appreciate you taking the time to raise this with us via the forums and welcome to the community.

     

    When you signed up, you should have received an email to activate Netflix, this would be sent via a link and then just following the onscreen instructions. Do you remember getting this or can you check if you still have this following your sign up?