Forum Discussion

Mart888's avatar
Mart888
Dialled in
2 days ago

WHAT IS HAPPENING WITH BLUEYONDER EMAIL? THE TRUTH PLEASE.

Can't get access to my email. When I finally got through to an advisor on 150, he told me not to bother trying to log in because THERE IS A FAULT. But I've seen elsewhere on this forum, we are being advised to sign in in a new kind of way.

Can an advisor who knows what they're talking about kindly clarify what we are supposed to do. Not that I have much confidence in their reply. If I have to go through the hell I had to go through last time, this time I really will be leaving Virgin Media. 

None of the Virgin websites are working on my desktop Mac. I look forward to receiving some helpful advice.

Blueyonder
email
webmail

4 Replies

  • PhilC's avatar
    PhilC
    Dialled in
    2 days ago

    Don't hold you breath mate, same issue with NTL email accounts, nobody is interested in fixing, they are just moving ahead with their VM/O2 merger, and changing every login process, which is screwing with legacy email accounts, and they don't want/won't fix it. I have had this issue with all my 9 accounts, they are the only thing that keep me with VM, if they have screwed them, then its time to move to You Fibre, cheaper, faster, and from people are saying, way beyond the VM service

    • Mart888's avatar
      Mart888
      Dialled in
      2 days ago

      Weird thing is, my email's working on my phone. How do you explain that?!

  • Mart888's avatar
    Mart888
    Dialled in
    2 days ago

    You're right, they don't seem to give a damn. They literally don't know or care what's going on. I guess it's time to set aside a large chunk of time investigating other options. I might ask you about it later! Cheers.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    15 hours ago

    Hello Mart888.

    Thanks for your post and welcome back to our community.

    We're sorry to hear you're unable to view or access your email account.

    Can we ask if this is your primary email address?

    Is this through an email client? Say, for example Outlook?

    Are you able to access your emails directly through webmail once logged into your online account here 

    Gareth_L