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Mr_Crabbit's avatar
Mr_Crabbit
Dialled in
4 days ago

Unlinking An Account From a VMO2 ID

Is it possible to unlink an account from a VMO2 ID? I cannot gain access to two of the three email addresses, I am told I still have, as webmail. Apparently I have a 'sub-user' account linked to my ID and not an 'Admin' one.

I'm hoping I can get a straight answer here. I spent an hour and a half on the phone yesterday and for the last half hour someone in 'support' with remote access to my PC messed about on it getting nowhere fast. He said he would stop the call and phone me back 'in a minute'. I'm still waiting.

It seems to me the whole setting up a VMO2 ID exercise has been designed, at worst, to weed out so called 'Orphaned' accounts and instigate a mass closure of customers' mailboxes. It best, it is designed to so frustrate email users that they will give up hope of ever seeing their mailboxes again and move elsewhere. Please someone, prove me wrong.

account
email
webmail

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Mr_Crabbit, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I can see you're already in a private message with my colleague who was originally helping you to resolve this. 

    We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

    Thanks, 

    • Mr_Crabbit's avatar
      Mr_Crabbit
      Dialled in
      2 days ago

      Hi Kath_P,

      Yes, I have been having a private message dialogue with one of your colleagues regarding missing mailbox access for weeks. I informed him or her last Friday of the fruitless 'support' session when one of your technicians had remote access to my PC and still failed to progress things. I have had no reply since, hence my question, is it possible to unlink an account from a VMO2 ID? I'm just looking for a yes or no answer please. Could my original agent be on holiday?

      Regards,