Hi.
I was recently invited to merge my virgin and O2 account. I followed the link and set this up, but if I try and log in on a different device I'm asked to create a new password each time. It's driving me insane so wondering if I can now unmerge the two as I preferred the old way where my passwords were separate. Thank you in advance.
Forum TeamHi Batb,
Thank you for your post and welcome to the community.
We're very sorry to hear about the issue with logging in via a different device. This shouldn't be the case.
It may ask you to verify the email address but not to make a new password. Are you doing this via the web browser or the app?
^Martin
Many thanks for your reply. I've had to log in to my o2 and Virgin accounts with two separate emails. It was the only way to keep them from merging the accounts and it's no longer asking my to set up new passwords on different devices.
Thank you again.
Yes, I unfortuunately decided to link the two on my mobile, and now when I try to loggin into website VM, it asks me for a passKEY, what is this, and why does it ask for this if nothing of the sort was ever created. Now when I try to loggin, it doesn't recognise my password, and then I need to go through an unecessary rigmarole, where I can't change my password, although wasting time it signs me in.
Forum TeamHi Batb
Thanks for coming back to the account
This link - https://www.virginmediao2.co.uk/help/identity should help further with this issue :).
I had the passkey issue too. It ended up locking me out of my laptop as it said I'd entered an incorrect passkey. I hadn't. I have a Microsoft passkey, but I was being told it was incorrect when it wasn't. I've now unlinked my accounts using two different emails as it seemed to be the only way.
