Re: NTLWorld login on web and via app.
Hello, I've just encountered the same situation. My ntlworld account password is suddenly not correct and appears to have been shut down with no notice from Virgin. The conditions state, unless they've changed, say:
"From the 8th September 2014, you’ll need to access your Virgin Media Mail mailbox at least once every 90 days. This can be via our Webmail service, an email client such as Microsoft Outlook or Apple Mail, or from a mobile device."
I access my account every day on my iPhone Apple Mail account and even signed in last week on the Virgin Desktop site. How am I now to change provider when I no longer have access to an account that was closed with no notification?
Your customer service skills appear to be lacking to the gravity of the situation.