Re: NTLWorld login on web and via app.
Hello, I've just encountered the same situation. My ntlworld account password is suddenly not correct and appears to have been shut down with no notice from Virgin. The conditions state, unless they'...
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Just had a chat with support who confirmed in writing that "Yes, we are closing all the ntl world old accounts". Thanks for the notification Virgin. It's ironic that my phone provider is O2 and is now linked to an email address that I can't currently access. I will be making a compliant to the Communications Ombudsman should the support team be unable to attain access for me. I will write an update should anyone be interested and I suggest the OP contact customer services instead of talking to unhelpful moderators on this forum who don't appear to know what's going on.
Ary19 wrote:Just had a chat with support who confirmed in writing that "Yes, we are closing all the ntl world old accounts". Thanks for the notification Virgin. It's ironic that my phone provider is O2 and is now linked to an email address that I can't currently access. I will be making a compliant to the Communications Ombudsman should the support team be unable to attain access for me. I will write an update should anyone be interested and I suggest the OP contact customer services instead of talking to unhelpful moderators on this forum who don't appear to know what's going on.
The statement in your first line is simply incorrect. I don't doubt that the online support person said this - they often make things up.
The only VM and legacy email addresses that are being closed down are those that are not linked to a current VM broadband account as per the Terms and Conditions of the contract.