Re: NTLWorld login on web and via app.
Hello, I've just encountered the same situation. My ntlworld account password is suddenly not correct and appears to have been shut down with no notice from Virgin. The conditions state, unless they'...
Forum Discussion
Just had a chat with support who confirmed in writing that "Yes, we are closing all the ntl world old accounts". Thanks for the notification Virgin. It's ironic that my phone provider is O2 and is now linked to an email address that I can't currently access. I will be making a compliant to the Communications Ombudsman should the support team be unable to attain access for me. I will write an update should anyone be interested and I suggest the OP contact customer services instead of talking to unhelpful moderators on this forum who don't appear to know what's going on.
Hi Ary19,
Thanks for posting and welcome to our community 😊
We're sorry to hear you're having some issues with your email. From Thursday 3 October 2024, we began contacting former Virgin Media customers via email who still have an active Virgin Media .net email account to make them aware that we'll soon be closing said email account.
If this is a different Virgin email account, but you have no active broadband service the email address would be removed after 90 days as per our terms & conditions here
If you still have an active broadband account please let us know, and we can pop you over a private message to get a few more details.
Alex_Rm