Nightmare caused by Blueyonder Email and VM!
We signed up for Virgin Media about 10 years ago. I have been pleased with their broadband in terms of speed (as it was always Full Fibre here and No copper - yes). They gave me the Email maiThese-lto:G***@blueyonder.co.uk and for my wife mailto:S***@blueyonder.co.uk
These are for example. To access the account change passwords I used G email no probs. Then when Web mail access came out they put me on a mailto:GM***@virginmedia.com Email this was not the account holder had to BYonder!! And if I read my mail on G @ BY it was the same as mailto:S***@BY. My wife has a new laptop so moving Email over to it on Office 365 copilot Outlook (client). Thats been changed and is unhelpful. But I can't find the password. (I use a password manager but this was all set up before that). I ring up Help Desk via their automated what do you want Broadband TV etc. Finally get through that and Help desk say this BY account is not connected. Eventually after a morning I get on to a WhatsApp Chat. And they have raised a ticket PO number. But it will take 3 -8 days to respond and they do not talk directly to users. However they have changed the ID of the account holder from a BY email to my VM email. I can access the account and read my Virgin Email. But a brief break from the dialogue. I don't view VM as a comms company they are in entertainment TV and all that jazz. And some time ago they lost Email for about 10 days!! So I decided enough was enough I have my own domain name (only costs a small amount). Went to another company and pay for domain support and Email.) There are rumours?? That VM will drop all blueyonder Email support (and some others). When I started to tell my wife that she may have to change Email address - she wasn't very happy. I would make a formal complaint but I don't feel Virgin Media are listening to their users or helping us. Getting through the on-line phone help desk is a nightmare.
