Managing multiple @blueyonder.co.uk accounts

Question

I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password.

Help! Surely there must be a way to do this.

Steven_L · Answer

Hello ibetson,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with managing your online account.
You are correct you cannot manage all the associated Blueyonder email addresses under one account, each email address would need its own VM O2 ID.
Kind Regards,
Steven_L

ibetson · Answer

Thanks, but as I said in my original question, my family members have created their own VMO2 ID, but there doesn't seem to be a way to link that to the @blueyonder.co.uk email addresses which they use. I don't think they can link their VMO2 ID to the household Virgin Media account, because I am the account holder and it seems only one VMO2 ID (mine, as account holder) can be linked to that account. Therefore although my family members can still access their @blueyonder.co.uk email (for now at least), they have no way to change their password or reset it should they forget it.

Thanks.

Adduxi · Answer

Yes, every mailbox is now a separate entity. &nbsp;You should be able to skip the bit about linking to a VM account for the other mailboxes. &nbsp;The old notion of primary and secondary accounts no longer exists from around June this year.

ibetson · Answer

My wife can login to virginmediao2.co.uk with her VMO2 ID (which uses an @gmail.com email address), but there's no way I can see to link that to the @blueyonder.co.uk email address which she uses and hence no way to manage the blueyonder password. She has her personal O2 account linked to her VMO2 ID, but I don't think we want to link our household Virgin Media account because that's currently linked to my VMO2 ID, and I don't think multiple VMO2 ID's can be linked to the same Virgin Media account. And the only place I can see to manage an @blueyonder.co.uk app password is through a linked Virgin Media account on the "Manage Linked Accounts" page, which of course my wife doesn't have linked.&nbsp;

Graham_A · Answer

I can see the difficulty and it is likely to have happened by your wife creating a VMO2ID for her O2 account before doing so for her blueyonder email account.&nbsp; Given where she has reached she may need to have a second VMO2ID for the email account.&nbsp; Try logging into VM webmail with the blueyonder email address concerned and, provided the system recognises it as a Virgin Media Mail account, it should take you through the conversation to a new VMO2ID with the blueyonder email as the sign in name.&nbsp; A backup email address will need to be added and the Gmail address can be used for this.&nbsp; With additional Virgin Media Mail accounts there is no need to link it to a Virgin Media account as it doesn't have one.

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Managing multiple @blueyonder.co.uk accounts

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