Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
Duplicate post. Apologies
Agree with your comments.. it is not a free service. Might be a service VM are trying to push into the background but it ain't free.
Unfortunately there are some responses to this debate that are not entirely as unbiased as they would like us to think. I had them email me with their comments of doom within the first week of this fiasco suggesting it was my fault for not making a back up.
Yeah right !
Tony_
Tony_ wrote:Agree with your comments.. it is not a free service. Might be a service VM are trying to push into the background but it ain't free.
Unfortunately there are some responses to this debate that are not entirely as unbiased as they would like us to think. I had them email me with their comments of doom within the first week of this fiasco suggesting it was my fault for not making a back up.
Yeah right !
Tony_
Would you blame a HDD manufacture for a failed drive, and losing your data because you didn't make a backup, as always suggested by the supplier?
Would you spout GDPR regulations because you cannot access your data in a timely manner due to the failed drive, because you don't have any backups available?
How about a mobile phone, a camera, and so on?
Regardless of how reliable you expect a service or supplied device to be, you are responsible for your data.
Or maybe not... do not seem to be abe to agree with that. Very sorry!
Tony_
Tony_ wrote:Or maybe not... do not seem to be abe to agree with that. Very sorry!
Tony_
Which part?
All of it !
Tony_
I’ve had an email saying my historical emails from before 19th June have been restored but they haven’t! I’ve logged out and back in again but they just aren’t there. Why? Where are they?
Out of frustration like many others, I've done my fair share of slagging off VM for this debacle
However, not having access to thousands of historical emails has given me the opportunity to re-think "do I really need this stuff going back 10 years plus". It's like clearing out the garden shed...you keep everything just in case, but when you have a clean up and chuck stuff out you realise what a pointless exercise your hoarding was.
Yes, I too had holiday details, confirmations of things that I needed, tickets in the pipeline etc. but a few phone calls to the originators quickly reinstated the essentials.
One of my accounts has been restored, I'm waiting on another but frankly I can do without 99% of it. I've unsubscribed many of my created folders and will delete them when the data is returned.
VM provide me with my broadband service which I must say is the quickest around and their service and equipment (Hub v4) has been pretty good and reliable and competitively priced compared to other mainsteam suppliers.
My comments may be controvertial but I don't think VM is activly trying to dump or discourage email services as many have suggested...for home and small business use they're not bad compared to many. And although the email restoration is becoming protracted, they did back up and are restoring mail boxes in due course.
My penniesworth...
After 3 weeks my folders and historic emails have returned which caused me much stress and frustration. I lost the capability to send or receive emails for over a week.
Is there an email address that I can use to send VM an email claiming compensation or at the least forgo some of my monthly cost due to the service I pay for not being provided. I was tempted just to stop my monthly direct debit for a month but didn’t think this was the right way to go
Hi @Trex1, try using this form: https://my.virginmedia.com/my-cases/make-a-complaint -> 'Faults' -> 'Broadband' -> 'Trouble accessing email' -> 'What would you like Virgin Media to do to resolve your issue?'
I am one of those people who have lost access to historic emails. The last email I received was an update on the situation from Axel Wehrle on the 6th July, saying that progress was being made and that full access should be restored by Monday 17th July at the latest. Since Thursday evening I have been unable to access my email at all, via any method (webmail, or via the mail app on my ipad). When I try to access mail I get sent to a page stating that my Virgin Media mail account is currently unavailable. It sets out steps to unlock the account. I did not do anything for a while, as I assumed that this was part of Virgin rectifying the situation, and that things would get back to normal. However, as it has now been over 3 days with no access at all, I bit the bullet, and followed the steps as set out on that page to see if I could restore access to my account. Nothing has changed. Having followed those steps and reset passwords etc., I STILL have no access to my email account. How can I get my email account back?
Ditto.
Daughter had an email to say her historic emails have been restored, but they haven't. I've no idea whether I've had an email to say mine have, for the last 2 days my email hasn't worked to receive or send.
So basically, failing to fix historic emails causes more problems yet again. Nice.
Despite receiving and email advising that my historical emails have been restored i am still without them. Can someone look into this please.
it is my partners named email address by on my account. I can give the email address if someone needs it to take a look at it.
I have been waiting weeks nor and aill do not have access to any of them prior to the major outage..
This is beyond belief, isn't it? This business keeps pumping up our charges way in advance of inflation and expects us to tolerate a wipeout of our vital email comms. I'm in the same position - historic emails "restored", but they're not! Now trying to find a human being to help, waiting, waiting, waiting. The Information Commissioner (ICO) will be getting my formal complaint.
It`s the 10th of July,not had a single email for over 3 weeks,can`t send or receive,have contacted VM 6 or 7 times,somple question.........WHY
Can you access email on on the "My Virgin Media" web page? If so but you can;t access email from your device such as Outlook, Thunderbird etc.. the advice at How to manage my email account | Virgin Media Help may be useful. The section under "How to set up my Virgin Media email on a device" worked for me.
