Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
Here we go again. As of today 29 June 2023) II have again lost the ability to send or receive emails. I was able to restore access last week with help from people in this forum (not the VM employees who have only mastered cut and paste). The issue seemed to be that the VM email reset last week forced users to have to generate Mail App passwords to connect via mail apps, such as Gmail on my phone. I did all that and restored access. However, without doing anything else, today I can't send on receive using my Bluet account. I can access via webmail but that is not convenient.
Apart from this missive I'm done with spending more time on this. Well advanced with notifying all contacts, clients, websites etc to use my Gmail account. VM will be loosing my decades old business in due course. I have never known a more incompetent, irresponsible and dishonest company and will be glad when I don't have to deal with them again.
Did you change your main password last time too, or just your App Password.
Could you log in and see when the last time your "App Password" was changed - Just curious is all...
Just received this email:
"Your email service will be unavailable between midnight tonight and 6am tomorrow morning while we carry out essential work to your services.
During this time, you will be unable to access your email account, but we should have you back up and running again early tomorrow morning."
Why doesn't this fill me with much hope, maybe it's the "should" in the last line!
Actually that's a really good sign, it's much easier to merge two databases when both are offline (non live). They have had enough time that they should have ran through quite a few test runs.
Agreed @VMCopperUser
This is the practical, plan-executing announcement we've been awaiting. As expected, it sounds like they've carried out sufficient test runs, are satisfied with the results, and are confident now to move onto the next stage. Fingers crossed it all goes well...
I have already backed up all the emails that I have received or sent since 19th June 2023 - just in case they go missing!
I am fortunate in that I have always restricted the use of my ntlworld.com email address and try to back my emails up fairly regularly. However, even I have a few recent emails that were not backed up that I don’t want to lose.
My thoughts are with those users who have depended on their VM email services to a large extent and who have currently lost access to many vital documents.
Fingers crossed that VM do resolve all the problems.
Best Wishes.
Yes I have just received this message. Wont sleep well tonight. Good luck all.
good idea to back up my current emails, i have saved a copy of the OST outlook file to another folder in case i lose all the emails over the last couple of weeks. Good luck everybody! 🙂
In advance of VM's forthcoming Email outage during the forthcoming early hours, I have just run my routine Email backup script. My connection is POP3 and my backup well trodden and reliable.
I would recommend all and every IMAP user out there to backup whatever Emails have still survived since the VM Email crash. Hopefully, everything will be OK but, if not, they will be no worse off.
Wonder if we'll get notification tomorrow "Dear Users, Our Email Servers are Beyond Economical Repair and have been marked as a Total Loss, Our Email team was released early this morning. Thank you, Click here to add TV Services to your package - Also Coming soon - Email services for rent, only £6 per month."
I've had an email tonight saying that email will be off at midnight...that's fine but why do I have emails sent to other Virgin media user's email address about this, landing in my inbox? Can we trust VM to keep our mail safe?
Really?
I have had about half of my email addresses receive this message, none have other people listed, and the spacing between them is really large (I have to wonder if everyone will get an email before they cut it off!).
Received the notification email too, both of my ntlworld accounts are now showing as offline (1.50am). I'll be saying a prayer to the IMAP gods before I turn in.....
Just picked my phone up and found I had an email delivered at 23.49 on only 1 out of my 4 email accounts. I may have received them on the others but as I hadnt manually syncd them (auto sync for my imap is set to stop at 8pm) i hadnt seen this. Not that it matters if it came at 23.49. 11 minutes notice to organise a backup at nearly midnight is maybe a little bit of a push for a home user regardless of my skills.
It seems that even in their attempt to fix this VMs communication strategy is either utterly incompetent or utterly deceptive. It's hard to tell which!
I suppose it was too much to hope that VM had resolved the issues and that we would wake up to find our missing emails this morning.
As far as I am concerned there is no change.
I can send and receive emails.
The emails that were available yesterday are still available today.
The missing emails are still missing!
There is no update from VM this morning. THAT IS UNACCEPTABLE!
I did have my fingers crossed. But woke up disappointed again. It is getting beyond ridiculous now
Hi I got an email from virgin yesterday saying I wouldn't have access to my email overnight but then the email should be back up and running today. I still don't have access to my historic email pre 19th June and now I am really worried !!!!!!!!!!!!!!
Email is Reeeeeeally slow this morning…..
Yes, I noticed that but we have email albeit slow. 😀
