Loss of Email - F010762348

 I am on imap emails and as with so many others have not got emails before 19.6.23. No I didn’t backup, I didn’t think we had to do this due to using imap emails, in the 30 years of using blueyonder onward I have never had a sniff of ‘back up your emails’ emails from Virgin.

we do pay an arm and a leg for their services, surely they have backup systems in place. 

how much longer is this going to take ???? 

To be just a tiny bit fair to Virgin Media, they didn't actually state that the overnight work was to restore historic emails, just that it was for 'essential work'.

Let's see what they have to say at the end of the week (today perhaps?) regarding restoration of historic emails.

I was fortunate enough that I haven't lost anything historic after the last outage but after last night's advertised outage, I have no incoming email on BY address again. (7.47am). 

Following your overnight 'maintenance' only one of my email accounts is now accessable! Using webmail on my phone. What's happened to the rest of them which are now empty? 

I use outlook for my email accounts and none of them appear to be working this morning. The last emails I've received on any of my accounts are the ones telling me about the maintenance which should have finished at 6am.

This is crap yet again.

"Morning" all. Was obviously hoping it would be a "good" one, seems not.

Interestingly, I have 31 small emails in my inbox, no folders, but apparently webmail thinks I am using 1.946Gb of my 25Gb allowance. Something obviously not right there...

I am starting to wonder though if last night, VM were doing a system migration/storage migration to a new set of larger storage onto which they can perform their restore. Common practice would of course be to send out something via social media, on here, or via email again, to let customers/clients know the result of the short notice work and update on any next steps. Maybe even a dumbed down version of the steps they need to take (not even timelines, just a basic list of steps.

I too seem to have incredibly slow email, not entirely sure yet if I have access to all my inboxes, but certainly my most used account does not have any restored emails. did anyone notice any difference in what MX records were before the change and what they are after?

The IMAP gods failed to deliver... 😑

Notification yesterday that email service would be suspended until 6am (30th) and was working first thing (7am). Now unable to receive emails. Still missing emails from th eoriginal issue; I send myself emails from other accounts and they have still to arrive

No emails again. When is this going to be sorted? Ive been changing accounts to my Gmail in readiness to cancel Virginmedia. Had enough of this shambles.

hiya i cant get into my emails is there any chance you can help me