Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
I’ve recently closed my account with Virgin but still have access to my email address.
I’ve set up email forwarding on the Virgin account to send everything to a new gmail address but it doesn’t seem to be working.
Can anyone tell me how long I will have access to my virgin address and why the forwarding doesn’t seem to be working
Thanks
Seems very hit and miss a friend left VM about 5 years ago and still uses his Blueyonder email.
Thanks for the response
Hopefully will be open for a while yet
Redfos wrote:⋮
I’ve set up email forwarding on the Virgin account to send everything to a new gmail address but it doesn’t seem to be working.
⋮
What happens when you try to manually forward one of these message?
Redfos wrote:⋮
Can anyone tell me how long I will have access to my virgin address and why the forwarding doesn’t seem to be working
⋮
90 days after broadband service is terminated all its associated email accounts are permanently deleted; be aware should this not occur then it could happen at anytime afterwards and without further notice.
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Hi Redfos, thanks for the message and welcome back to the forums.
We will close accounts 90 days following disconnection and would recommend that all emails are migrated before the 90 days have passed.
Kind regards, Chris.
Ntlworld email stopped working on my MacBook (Apple Mail). Initially I could not send emails. I decided to delete the account on the MacBook and then re-install. Apple Mail now says "unable to verify account name or password". I can access my account via Web mail but would prefer it aggregated on my Mac. Help!
The changes that you have made mean that you will now have to create a Mail app password for the email address concerned. I will post instructions at the end of this message. However, at the moment VM Mail is down and you will need to wait for it to be restored before creating the app password.
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management
I am having a similar issue. I have a broadband account and an ntlworld.com account. One of my e-mail addresses is working normally after the issues of this morning. My other e-mail address [the primary address] has stopped working. It asks me to insert my password but fails to verify the account. I logged into my account and eventually, managed to get into my primary e-mail account where it said that the password had never been changed. It gave me the option of generating a new password to connect with my MAIL account on my iMac so I did so. The new password has also failed to verify the account.
I need to re-connect this account. I also to get access to my webmail account online to check my post. Help please.
Try going to https://www.virginmedia.com/my-virgin-media/existing-customer
In your Browser
Click "Sign in to My Virgin Media" (About 1/3 down the page)
Enter your email address and password, with a bit of luck you may get into your email in box.
Please help................unable to access my email address on any of my devices! Just continually get the message "connection timed out. Please try reloading the page"
Does my email account need resetting my virgin media? I need access to my emails as I have very important correspondence that I need to reply to - so this problwm is hugely inconvenient!
TIA
Same here, probably a server level issue rather than your account.
Thanks for the info.......................just really inconvenient. Hopefully someone from VM will get it sorted ASAP!
I've got the same problem just now on all devices. I notice there is planned work for 21st June - maybe they brought it forward. Tried phoning Virgin Media, but not could not report a problem with email - just broadband - which they checked and said it is working - I know it is working cause I'm using it. When I rang up a second time, they tried to put me through to a person, but then said office was closed.
Hopefully it will be fixed when I wake up tomorrow. Would be nice to have more updates on the service status whenever there is a fault like this, or they have changed the scheduled upgrades!
Thanks for the info.......................just really inconvenient. Hopefully someone from VM will get it sorted ASAP!
Same here - I discovered the app password setting and set one up.
I still can't get to email by any means. Web mail returns the timed out message as per OP. IMAP in outlook says "Task 'Synchronizing subscribed folders for NTLWorld' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for NTLWorld. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' A new generated app password did not fix that,
However, I can send emails from the account using Outlook and the new VM-generated password.
Perhaps it will all come good in due course!
All good for me now. 2 separate accounts - ntlworld and blueyonder. Both accounts now OK in both Outlook and webmail.
Thanks to the team that fixed it.
I've had an ntlworld email account for a long time and have been using it daily without any problems for many months. My password is saved on my laptop. But now it won't connect and I get a pop up which gives the name of my server (imap.virginmedia.com), my email address, and my saved password. There is an option to "Save this password in your password list" which is checked. I click on OK but the same pop up appears a few minutes later. Strangely, I am able to send out, but it isn't receiving incoming mail. I've tried connecting to webmail at mail.virginmedia.com (which I have done before) but it just times out. Any suggestions?
It seems to be a common problem, and I posted a similar post earlier and was directed to a longer thread about the situation. I had the same problem as you and tried numerous ways to fix it. I also tried to get into my virginmedia webmail and found an empty frame and was worried that I had lost all my emails in my virginmedia webmail account.
The longer thread is at https://community.virginmedia.com/t5/Email/Connection-timed-out-error-on-my-ntlworld-com-email/td-p/5344948/page/3
Hi
Has this been resolved I have the same issue now 2/7/23 but it may have started 2 weeks ago ?
Hi,
This morning I went to check my emails using gmail on my Pixel 6 pro and was greeted by the sync options screen with the incoming server settings. Every time I try to put my details in it either says my password/username is wrong, or that it can't open connection to the server. I've tried using the app password login as well as my normal login and nothing is working. My emails have been absolutely fine until this morning and I haven't changed any settings.
Why is my email suddenly not working on Gmail and what can I do to resolve the issue?
Currently using IMAP.virginmedia.com
Port 995
SSL
Any help would be appreciated.
Email is down (works on/off) and they claim it will be fixed by 10am.
Excellent thanks, hopefully it'll work later today then, thanks for the reply
Hi
Has this been resolved yet ?
Cheers
Hi Dodgey1 👋🏼.
Thank you for posting. Our teams were working through the night to complete planned and essential work to our email service. This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties which means email users may be experiencing intermittent issues with their email service. We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.
Thank you.
Since about 3am today I have not received any emails to my virginmedia or blueyonder email.
I cannot send or receive any emails - is there a problem with the emails
Same here (there is more than one thread on topic).
I would guess a server issue.
Yes, there is a recent problem (starting from 23/06/23) with all VirginMedia emails (including legacy emails, such as ntlworld.com and blueyonder.co.uk) I believe.
Some other folks have been discussing this in a thread, here:
I'm hopeful for a fix as soon as reasonably possible, as I have important emails to send today via my ntlworld.com address.
So this problem has been ongoing since this Friday coming ????
mine is not working still (normal virginmedia email account)
Hi - I had a problem with receiving emails on my virginmedia account on Outlook - I was getting pop-ups stating 'Enter your user name and password for the following server - IMAP.virginmedia.com. My email address and password were already in the pop-up, and re-typing them made no difference. I therefore removed my virginmedia account from Outlook with the intention of adding it in again.
I have been in contact with Microsoft Help - who have been very helpful - and they have asked a few questions including whether I could access my emails through webmail. When I logged into Virgin Media Webmail I got the following error message 'A temporary failure occurred during login. Please try again later.' When the message disappeared there were no emails in my webmail account - surely removing my virginmedia email account from Outlook should not affect Webmail??
Microsoft are asking whether there are any server issues that would affect my Webmail account??
Thanks in anticipation of your help!
See thread
Yes, deleting account from Outlook should not affect Webmail. Many people can't access any Virgin Media emails even using Webmail. We are assuming there must be a temporary fault, but there is no information on that - perhaps all the technicians are all still in bed!
As with so many other customers unable to access emails since last night and nothing on VM website to acknowledge there is a problem or anywhere to register the issue. You only seem to want to know about broadband/tv/telephone problems.
I have the same problem and it's very annoying that the Service Status page shows there are no problems. It doesn't specifically mention emails, so perhaps they don't report on that anymore.
Yes, same here. My iPhone told me that there was network issue with Ntlworld but it now seems to have cleared. I have just sent a Test to myself and it reached my 'Inbox'.
I have a question. Now that I have migrated to O2, can I still log into my VM Webmail or has that all changed too?
I find that (unlike yesterday) I can now login into my VM account but when I try to access my VM Mail via my VM account it will either not load at all or fail to show my VM Mail. So, how do I access my e-mails from VM webmail?
No email yet again. Going to move my emails accounts to Gmail. Rubbish servicev
LIke many others unable to access email since last night via outlook or webmail. Non existent communication from VM yet again!
Are you able to sign in via the virgin media website? I can not nor can my husband. And how have you contacted virgin media as I can only find help for their home or mobile services. It is awful service!!
We have the same issue. Neither I, my wife or mother can access our emails via outlook or Virgin web mail. We can access our VM account but the link to email fails. Reluctant to messing round changing passwords if it a general issue.
Same issue here and when I try and login to the VM website/email section it just times out.
Ditto. I only use the account rarely as found Hotmail or Gmail more reliable, but this morning tried and inaccessible. Statement now on Virgin website, but no resolution timeframe.
