Forum Discussion

colintrundle's avatar
colintrundle
Tuning in
16 hours ago

Email login page won't load

I'm trying to log in to my email but when I to go to the VM home page it loads then almost immediately the page disappears and I'm left with a blank screen. I've tried from the main homepage and the email landing page (myvmo2).

This has been like this for almost a week, can anyone suggest what the problem could be please. It has been working OK up until a week ago (usual slowness etc), nothing has changed at my end - same OS, same browser etc.

As an aside, when I tried to publish this post I kept getting this message -  "Content Not Published Your post contains invalid HTML. Remove the following invalid tags before publishing: span (aria-level)" no idea what it means and no way of finding out. Had to retype post into a text file and copy an paste it back into this post

email
webmail

3 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    13 hours ago

    colintrundle​ "trying to log in to my email but when I to go to the VM home page it loads then almost immediately the page disappears and I'm left with a blank screen"

    To be honest I'm not really sure which screen you're saying loads then disappears but in terms of offering advice it does not really matter so here goes:

    The first thing to try is to see if the problem is caused by a corrupt cookie in your browser.

    To test that try using a private window or using incognito mode in your browser. Chrome calls it "incognito mode", Firefox calls it "private browsing" and other browsers use slightly different names but the key thing is that they do not use the cookies stored in the browser.

    If the page displays correctly in private / incognito mode then it strongly suggests the problem is down to a corrupt cookie. You can then resolve that by deleting VM cookies from your browser and then closing and restarting the browser. You can then try signing in using the browser normally.

    Here's a quick guide on switching to private / incognito in the most common browsers:

    • Chrome: Tap on the 3 dots and select New Incognito Tab
    • Safari: Click File → New Private Window or tap Tabs → Private → + on mobile
    • Firefox: Click ☰ and select New Private Window, or select Tabs and swipe over to Private on mobile
    • Edge: Click on the 3 dots icon 'and select New InPrivate window

    Coenoby

     

    • colintrundle's avatar
      colintrundle
      Tuning in
      13 hours ago

      Thanks for the reply, (I did reply to your reply before but it seems to have dissapeared). I've attached screenshots of the pages I'm trying to log in to. I've tried using a Private window and deleted my browser cookies from Firefox (now have an interesting problem that I need to log back into my hotmail account but to do so I need a verification code its sent to my yahoo email but yahoo is asking the same from the email its send to my hotmail and the phone numbers for text options are not mine anymore)