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thomas20189's avatar
thomas20189
On our wavelength
22 days ago

Tp Link Extender

Hi,

We have had a tp link extender for years. There has been a lot of disruption outside with the Lightspeed network being setup. At 9pm last night all our devices were kicked off our WiFi network and we had to input passwords again. The VM network is working but we cannot reconnect to the extender. It keeps saying wrong password and connected without Internet.  I have spent 2 hrs, this morning,  trying to reconnect the extender without any luck. I am not technical in any way. Is it coincidental that network people were working (directly outside our house) yesterday. Our tvs were connected to the extender and the standard home network doesn't even come up in a search (on the TV devices). What's happened here? I am only 1 month into a new 2 Yr contract with virgin. 

complaint
Connection
Help
Hub5
WIFI

17 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    21 days ago

    Since Hub 5 software version  LG-RDK_11.6.2-2410.1 started to roll out in Sep-2025 there have been increasing reports of Router Mode Hub 5 Wi-Fi randomly failing & factory resets being needed to restore the service.

    A VM Mod admitted in one reply on 03-Nov-2025 the Hub 5 has a known Wi-Fi failure fault, and suggest perform a reset. 

  • thomas20189's avatar
    thomas20189
    On our wavelength
    21 days ago

    Thanks for the information.  We have done a factory reset and have been kicked off less than 24 hrs later. What is the solution?  To replace the hub?

    • Client62's avatar
      Client62
      Alessandro Volta
      20 days ago

      With what ... a Hub 4 ?   Or use the Hub 5 in Modem mode.