Superhub 5 factory reset required every few days
I have a problem with my Superhub 5 router, which is working in modem mode. Every few days, I have to reset it to factory settings because I lose internet connection, and nothing else seems to help. I started monitoring the logs, and below is what I’m seeing, I am mostly focused on following 2 errors:
critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:**:**:**:**:**;CMTS-MAC=00:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
What is usally happening my asus router is kinda working but can't do anything as DNS is not working, then once I restart modem I got information on asus router that network cable is unplugged or that dhcp on the modem is not working right, when I plug in my PC directly to the superhub PC cannot obrain IP address. So there is something wrong, it is cosntantly happening since I received superhub 5(4 was ok). I guess my unit is kinda faulty, just do not know how can I get it replaced ASAP.
03-11-2024 19:09:49 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 49; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:xxxxxx;CMTS-MAC=00:xxxxx;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:07:52 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 49; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:xxxxxx;CMTS-MAC=00:xxxxxx;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:07:14 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 49; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:xxxxxx;CMTS-MAC=00:xxxxxx;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:07:04 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
03-11-2024 19:07:00 | notice | US profile assignment change. US Chan ID: 12; Previous Profile: 13; New Profile: 11 13.;CM-MAC=38:e1xxxxxx;CMTS-MAC=00:xxxxxx;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:06:55 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=38:xxxxxx;CMTS-MAC=00:xxxxxx;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:06:52 | notice | TLV-11 - unrecognized OID;CM-MAC=38:xxxxxx;CMTS-MAC=00:xxxxxx;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:06:49 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:xxxxxx;CMTS-MAC=00:xxxxxx;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:06:47 | notice | Honoring MDD; IP provisioning mode = IPv4 |
03-11-2024 19:06:37 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:xxxxxx;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 19:06:36 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
03-11-2024 18:58:26 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:xxxxxx;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-11-2024 18:58:25 | critical | Cable Modem Reboot because of - Erouter Mode Change |
03-11-2024 18:50:47 | critical | Cable Modem Reboot because of - pin-reset |
03-11-2024 18:50:47 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:xxxxxx;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |