Superhub 5 factory reset required every few days

Joining in

3 months ago

Hi, I just reminded myself that I had a splitter at home, as previously I had a virgin TV also, I took it out and my current parameters look like below:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	0.1	35	QAM 256	1
2	147000000	0.2	36	QAM 256	2
3	155000000	0.6	40	QAM 256	3
4	163000000	-1	41	QAM 256	4
5	171000000	-1.6	40	QAM 256	5
6	179000000	-1.6	40	QAM 256	6
7	187000000	-2	40	QAM 256	7
8	195000000	-1.7	41	QAM 256	8
9	203000000	-2.2	40	QAM 256	9
10	211000000	-2.1	40	QAM 256	10
11	219000000	-2.4	38	QAM 256	11
12	227000000	-2.5	40	QAM 256	12
13	235000000	-3.2	40	QAM 256	13
14	243000000	-3.2	40	QAM 256	14
15	251000000	-3.9	40	QAM 256	15
16	259000000	-4	40	QAM 256	16
17	267000000	-4	40	QAM 256	17
18	275000000	-3.9	40	QAM 256	18
19	283000000	-3.8	40	QAM 256	19
20	291000000	-3.5	40	QAM 256	20
21	299000000	-3.6	40	QAM 256	21
22	459000000	-6.1	40	QAM 256	39
23	443000000	-6.6	39	QAM 256	40
24	451000000	-6.6	39	QAM 256	41
25	467000000	-6.3	40	QAM 256	42
26	475000000	-6.3	40	QAM 256	43
27	483000000	-6.5	39	QAM 256	44
28	491000000	-6.7	39	QAM 256	45
29	499000000	-7.1	39	QAM 256	46
30	507000000	-7.3	39	QAM 256	47
31	515000000	-7.5	39	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35	508126044	1691
2	Locked	36	260922	574
3	Locked	40	2062	43
4	Locked	41	9140	4
5	Locked	40	38196	44
6	Locked	40	914219	103
7	Locked	40	184693	52
8	Locked	41	15987	44
9	Locked	40	178	0
10	Locked	40	66	0
11	Locked	38	169	0
12	Locked	40	104	0
13	Locked	40	467	0
14	Locked	40	2376	0
15	Locked	40	26486	1
16	Locked	40	139475	0
17	Locked	40	253856	21
18	Locked	40	85080	0
19	Locked	40	32250	2
20	Locked	40	12875	0
21	Locked	40	22003	0
22	Locked	40	277667	0
23	Locked	39	222866	0
24	Locked	39	323085	0
25	Locked	40	177171	0
26	Locked	40	111000	0
27	Locked	39	38167	0
28	Locked	39	23318	0
29	Locked	39	37184	0
30	Locked	39	52259	0
31	Locked	39	65464	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

Locked

-11.4

599222966

1407262093

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	50.8	5120	QAM 64	4
1	43100000	49.8	5120	QAM 64	5
2	36600000	49.3	5120	QAM 64	6
3	30100000	48.5	5120	QAM 64	9
4	23600000	47.8	5120	QAM 64	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	1	0
1	ATDMA	1	0
2	ATDMA	1	0
3	ATDMA	1	0
4	ATDMA	1	18

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

10.4

46.5

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

OFDMA

208

74000000

Should I carry on with engeener in this case? As they look very, very good now. Maybe I should test them for few days at least?

Forum Discussion

Related Content

Blueyonder account requires password??

Re-link wife’s iPad to Virgin Go app after factory reset

Pin required for age restricted content?

Daily Factory Reset of Hub Required

New Hub required