Forum Discussion

fgtfljoy's avatar
fgtfljoy
Just joined
3 days ago

See 403 forbidden only with Virgin wifi for a ticket website

I want to buy concert tickets from Melon Ticket Global, which is a legal ticketing website in South Korea. I can open the website with my data or with other providers' wifi, but can't open it with the Virgin Media wifi, which is also my home wifi. I saw "403 Forbidden" when I tried to access it with Virgin. Unluckily, I can't use my data inside my flat, thanks to the concrete building :( 

I think this might be due to that Virgin Media uses its own DNS address. I tried to change my home wifi's DNS to public IPs (Google, Cloudflare), but it still didn't work. I used NordVPN at home, still not working. I kind of doubt that Virgin Media forces me to use its own DNS.

Maybe I'm asking too much, but I do feel very inconvenient to go outside to access the website. And I'm still not sure it's Virgin Media banning Melon Ticket Global, or the other way around.

Broadband
Internet
WIFI

2 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi fgtfljoy 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties accessing a website. 

    Is it this one 👉 https://gaccounts.melon.com/ticketGlobal/join and do you have issues when getting through the login page? 
    If you can please post the exact webpage rather than a hyperlink, we can get this raised if needed! Thanks for your patience and co-operation in the meantime. 🌞

  • Client62's avatar
    Client62
    Alessandro Volta
    3 days ago

    We also get  403 Forbidden via VM, this is not a DNS issue.

    The 403 error is being returned by the web server for this site.