Forum Discussion

Clarky78's avatar
Clarky78
Tuning in
8 hours ago

Router Issues

Hi 

Over the last few weeks my Router has needed multiple restarts due to losing connection. I have started to notice after rebooting and white light stops flashing I get a flashing red light for about 30 seconds then back to solid white. I should be getting 1Gb speeds but today its currently on 115Mbps. Can anyone shed any light on this for me please. 

Have also had issues with my 360 TV box in if I try Iplayer the box will just freeze and need a complete reboot ?

 Any help or advice would be appreciated.

Thanks

Broadband
Connection

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 hours ago

    Try checking with Area faults on  0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub.  

    Setup a BQM to monitor your circuit www.thinkbroadband.com/ping  

    Also run a wired speed test on www.samknows.com/realspeed and post the results.

    Once done we can comment.

    As for the iPlayer issue, I believe there is a problem with the app on the 360, but VM are aware are are issuing or have already a fix issued. 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    8 hours ago

    FYI 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.